Server Assistant - Ramsay's Kitchen

About Four Seasons Hotels and Resorts: 

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world. 

Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown's entertainment district, just steps away from Horseshoe Casino, the pulse of St. Louis. 

About Ramsay's Kitchen: 

World-renowned, Michelin-starred Chef Gordon Ramsay's restaurant, Ramsay's Kitchen, is now located in the Four Seasons Hotel St. Louis! With unforgettable cuisine crafted by Chef Gordon Ramsay paired with the best-in-class service of Four Seasons, your dining experience will be one of a kind. Ramsay's kitchen will offer American-style cuisine with both global and local influences. The partnership of Ramsay's Kitchen and Four Seasons is in perfect harmony inside the walls of Downtown St. Louis, with floor-to-ceiling windows facing the Gateway City Arch. 

About the role: 

The Server Assistant is an essential member of the Food & Beverage team, working in the restaurant to support seamless service and an elevated guest experience while playing a key role in upholding service standards, enhancing the flow of operations, and contributing to the overall success of the dining experience. The Server Assistant is responsible for setting and resetting tables, assisting with the delivery of food and beverages, and promptly clearing and cleaning tables throughout service. In addition to maintaining a clean and organized dining environment, the Server Assistant works closely with Servers and other team members to ensure that guest needs are met efficiently and with genuine hospitality. The restaurant embodies all Four Seasons cultural standards while operating under the “Ramsay Standard,” with an emphasis on professionalism and excellence expected in any high-level restaurant or hospitality environment. This role reports to the Restaurant General Manager and is overseen by the Director of Food & Beverage. 

What you will do: 

• Customer Service: Maintaining a welcoming, professional, and positive environment for every guest 

• Comprehension: Having a solid knowledge of the food and beverage menu items 

• Organization: Setting up and breaking down restaurant tables while maintaining a clean and organized environment 

• Communication/Teamwork: Collaborating with team members to ensure guests are always taken care of 

What you bring: 

• Ability to work in a fast-paced environment while maintaining strong attention to detail. 

• Team-player mentality to step in and assist where needed. 

• Excellent customer service skills to ensure guests have the best experience possible. 

• Capability to maintain a high level of physical mobility. 

• Fluency in reading, writing, and spoken English is required. 

• Experience in a similar role with a luxury or upscale restaurant is a plus; 1-2 years preferred.  

Schedule & Hours: 

• The working hours will vary and may include mornings, days, afternoons, and evenings on weekdays and weekends, as well as holidays.