Business Analyst

General Purpose:

Review business operations and business metrics, assess evolving business ideas, liaise between groups and departments, and communicate recommendations for improving business operations. Assist the business with solving problems, setting new objectives or goals, and achieving desired results with objectives or goals. Lead small to moderately complex assignments and/or projects.  Business analysts may be expected to have some knowledge about IT and key business software that can make processes or operational activity more efficient.

Job Duties and Responsibilities:

• Analyze business processes, operational data, KPIs, and financial metircs to identify opportunities for process improvement and business efficiency.
• Interview employees and observe the problem or process in action
• Gather, review, and analyze business and industry data, including KPIs, financial reports and other key metrics using data analytics tools to help understand the situation
• Research emerging technologies or best practices that can help
• Analyze and evaluate current business processes for areas of improvement; apply various techniques to business processes to create more efficiency, come up with solutions that work, and obtain desired results (SWOT analysis, mind mapping, PESTLE analysis, brainstorming)
• Administer, support, and continuously improve the Sage X3 ERP system across Manufacturing, Distribution, Finance, Inventory, Reporting, and EDI.
• Analyze cost benefits
• Assess options for process improvement, including business process modeling
• Present ideas and findings to manager and/or key stakeholders
• Lead moderately complex assignments/projects, develop projects, and monitor project performance
• Develop and maintain documentation regarding various projects, processes and operations
• Train employees and stakeholders on new practices or procedures
• Recommend and coordinate the implementation of new systems, procedures, or changes
• Develop and maintain SQL queries, views, stored procedures, Crystal Reports, and other reporting solutions to support business decision-making.
• Identify and communicate with key stakeholders. Liaise between various business departments and groups. Collaborate with users, cross-functional teams, and stakeholders
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Education and Experience:

• Undergraduate degree in business administration, finance, information technology, or related field
• 4 to 8 years work experience, including experience testing and mapping various business processes and protocols
• Certification and/or license – may be required during course of employment

Knowledge, Skills, and Abilities:

• Solid knowledge of the supported industry and industry technology systems to gather data and problem solve
• Skill in analytical thinking and problem solving
• Able to deliver a clear yet compelling and realistic business case
• Able to anticipate and recommend needed changes
• Able to communicate clearly and effectively, both verbally and in writing
• Able to communicate and translate complex technical topics into easy-to-understand concepts
• Able to influence stakeholders to support proposed improvements and operational decisions
• Able to conduct research into issues or situations
• Able to devise creative solutions to problems (resourcefulness)
• Able to manage multiple projects and participate in cross-functional environments
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans