Lead Business Analyst, Technology

Job Description Summary

Job Description

This position follows a hybrid work model, with an expectation to be in the office 3 days per week at the St. Petersburg, FL Corporate Office location.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Responsibilities

• Translate business needs into clear, actionable technical requirements and user stories.

• Act as a subject matter expert (SME) for assigned systems and business domains.

• Lead the elicitation, documentation, and management of business and functional requirements for complex technology initiatives.

• Collaborate with cross-functional teams including developers, QA, and business stakeholders to ensure successful delivery.

• Facilitate user acceptance testing (UAT), validate test cases, and ensure solutions meet business expectations.

• Create and maintain process flows, wireframes, prototypes, and technical/user documentation.

• Support production issue triage and resolution

• Apply project management, change control, and issue tracking best practices throughout the project lifecycle.

Experience and Skills:

• Proven ability to elicit & document business requirements, influence stakeholders, and drive consensus across diverse teams.

• Proficient in data analysis, testing support, and issue triaging.

• Strong understanding of SDLC, Agile, Waterfall, and hybrid methodologies.

• Proven ability to manage vendor relationships, including defining scope, monitoring deliverables, mitigating risks, and ensuring adherence to contractual SLAs.

• Experience with tools like SQL, TFS, Azure DevOps, ServiceNow, Visio, and Postman a plus.

• Demonstrated ability to manage multiple priorities and switch between projects as needed.

• Excellent communication skills with the ability to translate between technical and business audiences.

• Experience with Legal/Compliance/Risk Management based software implementations, specifically OpenPages, Business Continuity in the Cloud, or Everbridge 360 a plus.

• Familiarity with AI tools (e.g., Copilot, ChatGPT) for documentation and productivity is desirable.

Education

Work Experience

Certifications

Travel

Workstyle

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.  Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.