WAIT STAFF

NOW HIRING 18 yrs and Older for F&B positions!! Deliver Exceptional Service at Happy Valley's Newest Entertainment Destination!

Right in the heart of State College, PA, you'll find the area's newest and most exciting entertainment destination. Happy Valley Casino, located inside The Nittany Mall, has brought the region's first-ever gaming facility to life. Featuring over 600 slot machines, 30+ table games, cocktail service, and multiple dining venues, we're quickly becoming the premier entertainment destination in Happy Valley.

We're looking for energetic, guest-focused Wait Staff professionals who are passionate about hospitality and creating memorable dining experiences. If you thrive in a fast-paced environment and enjoy providing exceptional service while building positive guest relationships, we'd love to have you join our Food & Beverage team.

What You'll Do

As a Wait Staff team member, you'll be responsible for delivering outstanding food and beverage service while ensuring accuracy, efficiency, and guest satisfaction.

Key Responsibilities

• Provide friendly, attentive, and efficient service to guests in accordance with established service standards.
• Take food and beverage orders accurately and ensure timely delivery to guests.
• Operate the Point-of-Sale (POS) system and accurately process cash, credit card, and other financial transactions.
• Prepare and complete all settlement paperwork in an organized and accurate manner.
• Record all food and beverage revenues and accurately reconcile payments, credit card transactions, complimentary items, and coupon settlements.
• Restock service areas with necessary supplies, products, and materials as needed.
• Assist with inventory counts and order necessary stock to maintain operational efficiency.
• Monitor guest alcohol consumption and ensure responsible service in accordance with company policies and applicable laws.
• Maintain a clean, organized, and sanitary work environment that meets all local, state, and federal health code requirements.
• Communicate guest compliments, concerns, and feedback to Food & Beverage Management in a timely manner.
• Build positive relationships with guests and fellow team members to create an exceptional dining experience.
• Perform additional duties as assigned.

Qualifications

Education & Experience

• High School Diploma or equivalent preferred.
• Previous wait staff, server, restaurant, or hospitality experience preferred.
• TIPS Certification required or the ability to obtain certification as required.

What We're Looking For

• Outstanding customer service and communication skills.
• Strong cash handling and transaction accuracy.
• Ability to multitask in a fast-paced hospitality environment.
• Team-oriented attitude with a commitment to guest satisfaction.
• Flexibility to work evenings, weekends, holidays, and varying shifts.

Physical Requirements

• Ability to frequently lift and carry up to 30 pounds.
• Ability to stand and walk for extended periods, typically 6-8 hours per shift.
• Ability to work efficiently in a high-energy restaurant and casino environment.

Why Join Happy Valley Casino?

Happy Valley Casino is not just an exciting place to work. We believe our team members deserve exceptional rewards, development opportunities, and benefits that support both their professional and personal lives.

Full-Time Team Member Benefits

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Wide Variety of Voluntary Insurance Options
• Retirement Savings Options

Benefits for All Team Members

• Employee Assistance Program
• Unlimited Access to National and Local Discounts
• Free Employee Dining
• Robust Employee Recognition Program
• Growth and Advancement Opportunities
• PTO Programs That Promote Work-Life Balance

Additional Information

Casino employees may be required to obtain a Pennsylvania Gaming License. The cost of licensure is covered by Happy Valley Casino.

Join a Team That Puts Hospitality First

At Happy Valley Casino, our Food & Beverage team plays an important role in creating memorable experiences for every guest who walks through our doors. If you're passionate about customer service, enjoy working in a dynamic environment, and want to be part of Central Pennsylvania's newest entertainment destination, we encourage you to apply today.

Saratoga Casino Holdings, LLC and its subsidiaries are equal opportunity employers and are strongly committed to workforce diversity. We value and support individuals of all backgrounds and cultures, including but not limited to those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin, and veteran status. The company is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application process.

This job description is not intended to be an exclusive or exhaustive list of all duties, responsibilities, or qualifications associated with the position. Employees may be required to perform additional job-related duties as assigned.