SERVICE ADVISOR

Service Advisor Duties and Responsibilities

Service Advisors play a crucial role in the automotive industry, acting as a bridge between clients and technicians, and are accountable for ensuring that all customer requirements are met.

They also play a significant part in retaining customer satisfaction by providing excellent customer service.

Their duties and responsibilities include:

• Interacting with customers to understand their vehicle problems and explain the repair or maintenance process
• Developing cost estimates for automotive repairs or maintenance
• Advising customers on necessary/suggested services and options
• Coordinate with automotive technicians to ensure timely completion of work
• Inspecting the vehicle and identifying its problems by using automated diagnostic equipment or through physical inspection
• Keeping customers informed about the progress of the repairs or maintenance, and any changes in the schedule
• Building and maintaining strong, long-lasting customer relationships
• Ensuring that the customers understand the work that was done and the charges involved
• Managing administrative tasks such as paperwork and records related to the service provided
• Order necessary parts and supplies to perform the repairs
• Follow up with customers to ensure satisfaction and generate leads