Human Services Associate - Part-Time (Energy Assistance/Tax Relief)

HUMAN SERVICES ASSOCIATE – PART-TIME ENERGY ASSISTANCE/TAX RELIEF

SALARY RANGE: $18.42 - $22.77 per hour

This recruitment is being advertised for a part-time position. The selected candidate may be permitted to work more than 29 hours per week.

JOB DESCRIPTION:

Under general supervision, performs clerical and clerical-administrative duties in determining eligibility of applicants for assistance through multiple benefit programs administered by the City Social Services Department with primary designation in the local government Energy Assistance and Elder/Disabled/Veteran’s tax relief programs unit.

MINIMUM QUALIFICATIONS:

Knowledge of principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology. Working knowledge of: human behavior and performance; individual differences inability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

PREFERRED QUALIFICATIONS:

-Graduation from high school including or supplemented by course work in secretarial sciences or business practices, and at least minimal direct customer contact experience

-Prefer experience working in the modern office environment using MS Office Suite and various database/inquiry systems

-Prefer experience performing administrative support to those determining eligibility for benefits and/or services

-Prefer working knowledge of local government Energy Assistance and Elder/Disabled/Veteran’s tax relief programs unit.

SPECIAL REQUIREMENTS:

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings.

SPECIAL INSTRUCTIONS TO APPLICANTS:

Applications are accepted online only through this posting. Only completed employment applications (complete with all periods of employment and unemployment, job duties, dates of employment, and job contact information) will be considered. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application. Please refer to your RMS account for the status of your application and this position.

Contact Information: vdssjobs@suffolkva.us – 135 Hall Avenue Suffolk, VA  23434