Director of Revenue Assurance and Sales Incentive

Position Overview 

Provide executive leadership for four enterprise departments—Revenue Assurance, Inventory Management, Return Logistics, and Employee Commissions—supporting nationwide retail and corporate operations. Direct strategic planning, financial oversight, operational performance, technology initiatives, and process improvement while partnering with executive leadership to drive organizational growth and operational excellence. 

Key Responsibilities 

1. Revenue Assurance & Financial Performance

• Lead enterprise Revenue Assurance initiatives to identify financial leakage, recover lost revenue, and improve operational profitability. 

• Develop financial reporting, reconciliation processes, and executive analytics supporting accurate revenue recognition. 

• Partner with Finance and Executive Leadership to evaluate operational performance and implement corrective actions. 

• Analyze enterprise financial trends and operational metrics to identify business risks and improvement opportunities. 

1. Inventory Management & Return Logistics

• Direct nationwide Inventory Management operations, ensuring inventory accuracy, reconciliation, loss prevention, and process compliance. 

• Oversee Return Logistics operations by optimizing reverse supply chain processes, improving asset recovery, and reducing turnaround times. 

• Develop operational controls and reporting to improve inventory visibility and organizational accountability. 

• Partner with Operations, Retail Leadership, and Supply Chain teams to standardize inventory processes across the organization. 

1. Employee Commissions & Business Operations

• Lead enterprise Employee Commission programs supporting nationwide retail operations. 

• Ensure accurate commission calculations, payment processing, policy compliance, dispute resolution, and operational reporting. 

• Collaborate with Human Resources, Payroll, Operations, and Finance to ensure consistent compensation administration. 

1. Technology, Analytics & Business Intelligence

• Design and implement executive dashboards, KPI scorecards, and business intelligence solutions used by senior leadership to monitor organizational performance. 

• Develop custom business applications and automated reporting systems using Python, Flask, SQL, MySQL, HTML, CSS, VBA, and advanced Microsoft Excel. 

• Analyze large operational and financial datasets to identify trends, operational risks, and strategic improvement opportunities. 

• Lead enterprise automation initiatives that streamline workflows, eliminate manual processes, and improve reporting accuracy. 

1. Strategic Leadership & Process Improvement

• Lead cross-functional initiatives involving Operations, Finance, Information Technology, Retail Support, and Executive Leadership. 

• Develop and execute strategic initiatives that improve operational efficiency, reduce costs, and increase organizational scalability. 

• Standardize enterprise business processes, governance, and operational controls across multiple departments. 

• Present operational performance, financial analyses, strategic recommendations, and technology initiatives to executive leadership. 

• Drive a culture of continuous improvement through innovation, automation, analytics, and data-driven decision making. 

Leadership Responsibilities 

• Provide executive leadership for four enterprise departments supporting nationwide operations. 

• Mentor directors, managers, and business professionals while fostering accountability, collaboration, and continuous improvement. 

• Establish departmental objectives, performance metrics, and strategic priorities aligned with corporate goals. 

• Lead enterprise projects involving executive stakeholders across Finance, Operations, Information Technology, Retail Support, and Human Resources. 

• Build high-performing teams focused on operational excellence, innovation, and measurable business results. 

Core Competencies 

• Executive Leadership 

• Strategic Planning 

• Revenue Assurance 

• Financial Analysis 

• Inventory Management 

• Return Logistics 

• Employee Compensation & Commissions 

• Business Intelligence 

• KPI Development 

• Process Automation 

• Operational Excellence 

• Cross-Functional Leadership 

• Data Analytics 

• Business Process Improvement 

Education & Experience 

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field required. 

• MBA or Master's degree in a related discipline preferred. 

• CPA, CMA, or other relevant professional certification preferred. 

• Minimum 5 to 10 years of progressive experience in revenue assurance, financial operations, or related enterprise finance leadership roles, ideally within multi-unit retail or telecommunications environments. 

• Demonstrated experience leading cross-functional teams and managing enterprise-level technology, analytics, or process improvement initiatives. 

Technologies 

Python • Flask • SQL • MySQL • HTML • CSS • VBA • Advanced Microsoft Excel • Business Intelligence • KPI Reporting • Data Analytics • Process Automation • Git • Microsoft Office Suite