Inventory Control Manager

Position Overview 

The Inventory Control Manager is responsible for leading inventory accuracy, reverse logistics, and reconciliation programs across a multi-location retail and telecommunications environment. This role owns the design and enforcement of SOPs, audit protocols, and reporting standards that protect company assets, reduce shrinkage and write-offs, and ensure inventory data integrity across all store locations. The position requires a detail-oriented, analytical leader who can manage a team, partner cross-functionally with Business Operations, Loss Prevention, and Supply Chain, and translate inventory data into actionable process improvements. 

Key Responsibilities 

1. Inventory Accuracy & Reconciliation

• Own end-to-end inventory accuracy across all assigned retail locations, including cycle counts, reconciliation, and variance resolution. 

• Design and enforce SOPs governing inventory intake, transfers, returns, and disposal. 

• Partner with store and regional leadership to close reconciliation gaps and maintain system-of-record accuracy. 

1. Reverse Logistics & Returns Management

• Manage reverse logistics (RLO) and returns workflows to minimize device and product write-offs. 

• Identify bottlenecks in return and refurbishment cycles and implement process improvements to accelerate turnaround times. 

• Monitor write-off trends and report root causes and corrective actions to leadership. 

1. Shrinkage Reduction & Audit Readiness

• Develop and administer audit protocols to identify and reduce shrinkage across all locations. 

• Conduct routine and surprise inventory audits, ensuring compliance with company and carrier (AT&T) audit standards. 

• Partner with Loss Prevention on investigations tied to inventory discrepancies. 

1. Reporting & Systems

• Maintain and analyze inventory data using AT&T systems (OPUS, ARMD, RLO) and internal reporting tools. 

• Build dashboards and recurring reports that give leadership visibility into inventory KPIs, shrink trends, and reconciliation status. 

• Identify opportunities for automation and self-service reporting to reduce manual reconciliation work. 

1. Team Leadership

• Lead, train, and develop an inventory control team, setting clear performance expectations and accountability standards. 

• Foster a culture of accuracy, integrity, and continuous improvement across the team. 

• Partner with Business Operations leadership on staffing, workload prioritization, and process rollouts. 

Qualifications 

• Bachelor's degree in Business Administration, Supply Chain, Operations, or related field preferred. 

• 3–5+ years of progressive experience in inventory management, supply chain, or retail operations. 

• Experience in multi-location retail or telecommunications environments strongly preferred. 

Preferred Skills 

• Hands-on experience with AT&T systems (OPUS, ARMD, RLO) or comparable retail inventory platforms. 

• Track record of reducing shrinkage or write-offs through audit protocol design. 

• Experience developing SOPs and governance frameworks for multi-site operations. 

• Prior leadership or team management experience. 

• Strong analytical skills with experience building reporting dashboards or KPI tracking tools.