General Manager

Job Summary

The General Manager (“GM”) is the on-site representative for Rizzetta and is the first point of contact for all board members and residents of the community. The GM oversees the operations of the community’s recreational facilities, amenities, vendors, and staff that deliver services to their designated community. The GM is responsible for ensuring enforcement of all policies and procedures established by the Board.  

Essential Functions

• Responsible for day-to-day operations, managing vendor contracts relating to the Clubhouse, development of standard operation policies and procedures.
• Ensures a presentable overall appearance of the Clubhouse and amenities.
• Serves as the on-site representative of the district to the residents.
• Responsible for the following as it relates to the residents, but not limited to:
  1. Check resident ID cards
  2. Issue resident access cards and monitor the card system
  3. Respond to after-hours emergency calls
  4. Interact with residents and guests on a day-to day basis
  5. Notify residents of upcoming events, meetings, and general information
• Monitors guest and visitor policies and enforces the rules and regulations of the facility.
• Manage the private events calendar for the Clubhouse and completes private event rental forms, security deposits and check-in/out documents.
• Assesses condition of District property resulting from neglect, vandalism, depreciation and estimates the costs associated with its repair and/or replacement.
• Performs regularly scheduled reviews of preventative maintenance records, inventories, and assists the District Manager in monitoring district invoices and purchases as well as monitoring and controlling of expenditures.
• Maintains control of the district’s maintenance items, tools and equipment.
• Documents all complaints, injuries, and maintenance issues in a specified logbook.
• Prepares any incident or accident reports and forwards them appropriately.
• Responsible for processing and managing work orders as needed.
• Accesses clubhouse needs and provides yearly budgetary input.
• Works with assigned contractors to ensure quality service is provided to the community.
• Oversees workplace operations to maintain and improve effectiveness and efficiency.
• Responsible for preparing monthly management reports.
• Serves as the liaison with the Board and District Management staff.
• Responsible, upon request, for attending monthly board meetings and presenting a Clubhouse Management report.
• Non-essential duties include other job-related duties as assigned.

Education 

Required - Associates Degree.  

Experience 

Required – Minimum of three (3) years work-related experience.

Preferred - Experience with presentations to large groups and/or civic boards.

Job Skills

• Required - Knowledge/awareness and application of all rules and regulations of the amenities, including but not limited to operational hours, age restrictions and food/drink restrictions.
• Highly Preferred - Knowledge of compliance with state filing and legal publication requirements.
• Preferred - Knowledge of Community Development Districts (CDD).
• Knowledge and application of Microsoft Office Suite.
• Ability to work independently with minimal supervision.
• Ability to coordinate/manage multiple projects at the same time.
• Ability to interact and communicate effectively with colleagues, vendors, and customers/clients of all professional levels.
• Demonstrate leadership in maintaining high standards of professional behavior for self and staff.
• Demonstrate organization, attention to detail, problem solving, creative, and independent thinking.

Supervisory Responsibilities

Directly supervises and manages amenity staff. Responsible for the performance management, hiring, and scheduling of the amenity employees within the designated Clubhouse.

Work Environment 

This job operates in a professional office environment with occasional exposure to outside elements. This role routinely uses standard office equipment.

Physical Requirements  

Frequency and Percentage

Never (N) 0%                Occasionally (O) 1-33%                  Frequently (F) 34-66%                 Constantly (C) 67-100%  

EEO STATEMENT 

Rizzetta & Company is an Equal Opportunity Employer.  Our Company does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

Disclaimer

This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.