The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! AppleCare is the service division in Apple where we provide the after sales service, repair and support to our customers. Our mission is to innovate and complete extraordinary service supply chain that deliver the right part to the right time, at competitive cost to service our customers. AppleCare Service is looking for a highly analytical, motivated, hard-working individual with a supply and demand planning background in fast-pace, high-product-mix environment. You will lead service inventory planning, identify and analyze demand trends at both macro and micro levels, balance supply and demand while generating and managing forecasts on a global scale.

Description

This role requires consistent management of AppleCare service inventory through the use of advanced planning systems to analyze supply and demand situations across the globe, supporting customer segments and channels across service customers, business-to-business partners, and many others while achieving target fill rates, avoiding and mitigating backlog, and achieving financial goals. The role also requires consistent and clear communications of forecasted supply, constraint prioritization, and management of supply chain disruptions with partner teams including vendors, distribution centers, and our global cross functional partners. Additionally this role also requires partnership with AI/ML solutions teams to develop, test, and implement enterprise-wide solutions as well as to optimize existing workflows, supply cost, and inventory levels.

Minimum Qualifications

5+ years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experienceExperience in supply planning, demand planning, commodities and procurement management, inventory management or supply chain managementPossess a solid understanding of world-class supply chain practices, strong analytical capabilities, strong leadership skills, and business savvyEffective in communication, influencing, and negotiation in a matrix organization including one-on-one, small and large groups, and with peers and executivesAbility to both think strategically and implement tactically, a persistent attention to details, a high level of comfort in running large data sets and conduction ad hoc analysis, skills for blending quantitative and qualitative dataExperience with cross-functional collaboration to achieve outstanding customer. Service in a complex and fast-paced environmentConsistent track record in delivering on operational KPI’s while leading projects and initiatives. Sense of priority and urgency to meet deadlines from different partnersHigh proficiency in Excel and ability to learn applications quicklyFamiliarity with AI/ML solutions and applicationsKnowledge of SAP or other equivalent MRP tools

Preferred Qualifications

8+ years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent work experienceExperience in supply planning, demand planning, commodities and procurement management, inventory management or supply chain managementMasters degree in a related field or MBA preferredExperience in implementing AI/ML solutions and applicationsExperience in reporting tools such as Business Objects, Tableau, or similar toolsMicrosoft Office Suite (MOS) certification or equivalent certificationLean, six sigma or equivalent certification

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AppleCare Supply Demand Planner

Description

Minimum Qualifications

Preferred Qualifications