Marcom is the creatively-led global team that oversees Apple’s consumer facing marketing. We ensure the flawless development and execution of world-class communications across all medias and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing experiences.The Governance and Technology Operations (GTO) team safeguards Marcom’s people and work by building a strong governance framework and running the reliable technology and infrastructure the organization depends on. The team covers AI, tools, vendor, and data governance, along with Marcom Security and Marcom IT, and is building a Center of Excellence to centralize expertise, standardize practices, reduce risk, and keep improving how Marcom works. This role reports to the head of GTO and partners closely with IS&T, Procurement, and Security.

Description

The Senior Tools Governance Manager owns the governance framework for Marcom’s internal operational tools, making sure they're selected, deployed, maintained, and retired through consistent, transparent processes. This person is the connective tissue between Marcom’s operational needs and the technology teams that build and support those tools.

Minimum Qualifications

10+ years of experience in tools governance, internal technology strategy, product management, or operational technology leadership.Track record of building and implementing AI governance frameworks, policies, or standards for internal tools across a large, complex, global organization.Experience leading cross-functional workflow assessments to identify process efficiency and effectiveness solutions.Working knowledge of security, privacy, and data protection requirements, with technical proficiency to evaluate whether a tool meets corporate policy.Working knowledge of Agile and Scrum as applied to internal tool delivery.

Preferred Qualifications

Experience in marketing, creative, or content production environments, and an understanding of how creative teams use tools such as asset management, workflow automation, and business applications.Experience working directly with platform engineering teams on tool development and deployment.Background in success management, user adoption strategies, or change management for technology rollouts.Experience running structured vendor evaluations and building ROI models or business cases for tool investments.Experience partnering with platform engineering, IS&T, or UX/UI design teams on tool development, deployment, and workflow design.Hands-on use of AI tools to improve research, analysis, documentation, or workflow efficiency.Excellent communication skills, with the ability to translate technical decisions into business terms for non-technical stakeholders.

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Senior Tools Governance Manager, Marcom

Description

Minimum Qualifications

Preferred Qualifications