Business Analyst with Complaints/Estates

XPT Software Australia Pty Ltd

Posted 6 days ago, valid for 10 days

Sydney, New South Wales

Competitive

Contract

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Sonic Summary

The position is for a Senior Business Analyst (Snr BA Complaints) focusing on the evaluation of downstream impacts from UNITE transformation initiatives within the Complaints sector of Customer Production and Support.
The role involves defining business requirements, supporting Agile delivery teams, and ensuring business readiness through various activities such as impact assessments and process design.
Candidates are expected to have a strong background in change management, training, and communications, along with experience in UAT and BPIV.
The job requires a minimum of 5 years of relevant experience in business analysis or a related field.
The salary for this position is competitive and commensurate with experience, reflecting the seniority of the role.

Snr BA Complaints (Business Analyst responsible for evaluating downstream impacts of UNITE transformation initiatives to the Complaints business in Customer Production and Support. Defines business requirements, supports Agile delivery teams, and drives business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities).

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