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Business Analysis & Delivery Skills(Core)
- Strong BA project experience of delivering regulatory or policy-driven change
- Strong experience on Fraud designing processes
- Strong requirements documentation skills, including:
- Business requirements
- Functional requirements
- Non-functional and control requirements
- Ability to trace regulatory obligations through to operational and system impacts;
- Strong ability to interpret legislation, rules, and industry codes and identify implications
- Confident in challenging gaps, inconsistencies, or illogical solutions
- Able to connect dots across customer experience, risk, operations, and technology
- High attention to detail without losing sight of broader strategic intent
Domain Knowledge Required
- Fraud and scam compliance domain knowledge (strongly preferred)
- Experience working with:
- Financial crime
- Consumer protection obligations
- Risk and compliance frameworks
- Exposure to SPF obligations, industry rules, or codes (highly desirable)
- Background in financial services or banking environments
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