Ombudsman Program Coordinator

Job Details: Job Location: Main Office - Syracuse, NY, Salary Range: $20.96 - $23.00Hourly, Indera is looking for an Ombudsman Program CoordinatorARISE/EFR partners with people with disabilities to advance independence and remove barriers through advocacy and services so every person has the freedom to pursue the life they choose. Job Summary:The Ombudsman Program Coordinator will be responsible for providing federally guaranteed advocacy services to residents of skilled nursing facilities and/or Assisted Living facilities within their assigned regions. Qualifications: Essential Functions: Provide regular and ongoing presence of ombudsman advocacy in supported long term care facilities Develop and maintain cooperative working relationships with facilities’ administrations and meet with staff as needed Participate in and mediate Care Plan meetings to advocate for specific resident’s needs. Document all casework with appropriate notes and accurate details. Initiate and/or maintain working relationships with agencies and community groups involved in supporting or enforcing quality of life in long term care facilities Recruit, screen, interview and provide shadowing opportunities for potential ombudsman volunteers. Maintain confidentiality of files and resident information in compliance with policies set forth by the State Long Term Care Ombudsman as well as HIPAA Increase public support for long term care residents and awareness of volunteer opportunities by periodically presenting in public forums, such as community speaking engagements, agency fairs, radio/television interviews, etc.  Be a resource and support for facility Family Council’s. Attend monthly Resident Council meetings. Maintain Ombudsman certification by obtaining 18 hours of continuing education credits per year. Provide education to facility staff (Resident’s Rights, etc.) upon request. Maintain working knowledge of laws and regulations pertaining to long term care Complete New York State mandated ombudsman certification training Utilize Peerplace Data Management System to document volunteer and programmatic activity in accordance with the National Ombudsman Reporting System (NORS) Oversee upkeep and maintenance of regional data in Peerplace and run reports as necessary Maintain and regularly update folder of “Frequently Updated Lists and Spreadsheets” Attend County Office of Aging meetings monthly Uphold policies and procedures Exercise sound judgment as a matter of course with holding protected health information and other sensitive information in the strictest of confidence in accordance with ARISE, LTCOP and HIPAA policies  Other duties as assigned Education Bachelor’s degree in social work, health, public administration, gerontology, law or related fields Experience in program management with at least two (2) years of experience of working with seniors and/or individuals with disabilities. Three (3) years of experience in the field of human services, with at least one (1) year in the area of aging or long-term care Demonstrated commitment to advocacy work, with at least one (1) year experience as an advocate Working knowledge of community resources  Demonstrated professional computer proficiency   Strong organizational, administrative, and communication skills  Valid New York State Driver License and reliable transportation      Work location: Syracuse - Onondaga County with travel to Cortland, Cayuga and Oswego as necessaryHours and days: Monday-Friday 8:00am -4:00pm Compensation: $20.96 -$23.00 per hour Non -Exempt40 hours per week, including one-hour paid lunch