Career Navigator

Job Description:

Salary: $50,000/year

Scope of Position: Provide excellent case management and career counseling to SNAP E&T and TANF customers. 

Essential Functions: 

• Provide individualized assessment of work, family, and personal development needs and opportunities
• Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Maintain regular contact with customer to monitor job retention, satisfaction, and career progression while addressing emerging needs
• Accurately assess customer needs and refer to appropriate community service or social service agencies when needed
• Encourage customers to participate in and follow through with planned activities as outlined in contract with funding agency
• Oversee customer activities and assist with workshop schedules
• Create solutions to customer attendance problems
• Maintain organized database of customers and keep detailed documentation of all contacts
• Maintain customer files as specified by CSCR
• Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract and accommodating customer work schedules 
• Document all participant contacts and activities in case progress notes
• Answer questions about program requirements
• Oversee participants’ case management files and ensure contract regulations are adhered to 
• Operate in the Career Centers or in the community as needed
• Assist in case note and file audits
• Work closely with Recruiter to prepare customers for Work-Based Learning and unsubsidized employment
• Other opportunities as available

Education and Experience Requirements:

• Career counseling experience
• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer, and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Bachelor’s Degree in Education, Social Work, Human Resources, or a related area preferred 
• Proficient in Microsoft Office applications  
• Valid driver’s license 
• Florida Workforce Professional Certification Tier I required (must be completed within 30 days of employment)

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.