QSSK- MARKET ACTIVATOR SUPERVISOR

JOB TITLE: MARKET ACTIVATORSSUPERVISOR

About This Job:

Q-Sourcing Limited trading asQ-Sourcing Servtec is a manpower management solutions firm operating in theEast African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, andSouth Sudan.

On behalf of our client, we arelooking for a competent, skilled, and experienced Market Activators Supervisor to work in Kenya.

Job Purpose

The Market ActivatorsSupervisor is responsible for sales planning, leading, coaching, and motivatinga team of market activators to achieve sales targets, deliver excellent customerservice, and ensure compliance with policies and procedures. The role involvestarget setting, monitoring team performance, providing continuous training,preparing daily reports, and driving productivity to meet business objectives.

Key Responsibilities

1. Team Leadership &Management

·         Supervise,guide, and motivate market activators to achieve set targets.

·         Conductdaily team briefings, coaching sessions, and performance reviews.

·         Monitorattendance, punctuality, and adherence to work schedules.

·         Fostera positive and high-performance sales culture.

2. Sales Performance Management

·         Trackand analyze daily, weekly, and monthly sales performance.

·         Ensureachievement of sales KPIs and revenue targets.

·         Identifyperformance gaps and implement corrective action plans.

·         Prepareand submit sales performance reports to management.

3. Coaching & Development

·         Trainnew and existing sales agents on products, sales techniques, and customerengagement.

·         Conductside-by-side coaching and call monitoring where applicable.

·         Developaction plans for underperforming team members.

·         Supportcareer growth and succession planning within the team.

4. Customer Experience

·         Ensurecustomers receive professional and quality service.

·         Handleescalated customer complaints and resolve issues promptly.

·         Monitorcustomer feedback and implement improvement initiatives.

5. Operational Excellence

·         Ensurecompliance with company policies, procedures, and regulatory requirements.

·         Maintainaccurate sales records and documentation.

·         Supportimplementation of sales campaigns and promotional activities.

6. Reporting & Analysis

·         Generateregular sales and productivity reports.

·         Analyzemarket trends and customer needs to identify sales opportunities.

·         Providerecommendations to improve sales performance and operational efficiency.

Requirements

Education

·         Bachelor'sDegree or Diploma in Business Administration, Marketing, Sales, or a relatedfield.

Experience

·         Minimumof 5 years' sales experience.

·         Atleast 1 year of team leadership or supervisory experience.

·         Proventrack record of achieving sales targets.

·         Experienceusing various reporting tools.

Technical Skills

·         Proficiencyin Microsoft Office applications, particularly Excel and PowerPoint.

·         Experiencewith sales reporting and analysis tools.

·         Knowledgeof sales performance metrics and KPIs.

Core Competencies

·         Strongleadership and people management skills.

·         Excellentcommunication and interpersonal skills.

·         Coaching,mentoring, and training abilities.

·         Analyticaland problem-solving skills.

·         Results-orientedwith strong business acumen.

·         Abilityto work under pressure and meet deadlines.

Working Conditions

·         Office-based,field-based, or hybrid depending on business requirements.

·         Mayrequire extended working hours during peak sales periods.

·         Frequentperformance reviews and target-driven environment.

Interested and qualifiedapplicants should submit their applications through the link below.

Note: Only shortlistedapplicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUALOPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.