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Under minimal supervision of the Lead Coordinator and Patient Access Manager, follows established organizational policies and procedures. Demonstrates working knowledge of scheduling and registration processes, compliance with Medicare requirements, verification and insurance processes, and collections of patient financial responsibility for all medically stable Emergency Department patients. Completes screening process for HCHCP eligibility, files application for HCHCP, calculates self-pay pricing for discharging ED patients. Responsible for obtaining and verifying demographic, confidential clinical and financial information necessary to accurately and efficiently schedule follow up physician appointments and add-on services. Provides excellent concierge assistance to patients, family members, visitors in person or over the phone. Understands and adheres to all EMTALA, CMS, TJC, and HIPAA requirements when validating the hospital account. Works directly with nurses, medical staff, ancillary departments, insurance carriers, care management/utilization, HIM, and other external professionals to assist patients with obtaining health care and financial assistance services. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital.
- High School Diploma or GED.
- Associate Degree in Business preferred and completion of the CHAA exam is a plus.
- 3+ years’ experience in Registration, Scheduling, and/or Collections and Billing
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