Parts Research Analyst

Remote Type:

You belong at a company that treats you like an Owner!

Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.

Join a team that takes care of you.  Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses

• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)

• 401(k)

• Training and Tuition Reimbursement

• Work/Life Balance

• Paid Holidays and Time Off

• Health and Wellness Benefits

• Tool Benefits, PPE/Uniforms, Safety Boot Program

• Life and Short Term Disability paid for by company

How You’ll Make a Difference

You’ll help keep our customers and field teams moving by making sure they get the right parts information when they need it. From researching hard-to-find components to resolving order questions, you’ll be a trusted resource who brings accuracy, urgency, and great service to every interaction.

What You’ll Do

• Research industrial equipment parts using web-based resources, Adobe programs, manuals, microfiche, and other available tools.
• Support customers, vendors, branches, and field teams by answering parts inquiries, preparing quotes, and processing order requests.
• Research and resolve parts discrepancies involving purchases, shipments, deliveries, and order completion.
• Maintain accurate invoices, supporting documents, and system records while handling inbound calls and multiple priorities.

What You’ll Bring

• A high school diploma and 3+ year of customer service and parts ordering experience.
• Strong customer service, communication, and problem-solving skills with a willingness to dig in and find answers.
• Excellent attention to detail and the ability to enter and maintain accurate information.
• The ability to manage multiple priorities with urgency in a fast-paced environment, along with proficiency in Microsoft Office.

Why You’ll Love Working With Us

• Join a company with more than 130 years of history, stability, and a reputation built on doing the right thing.
• Be part of a hardworking team that values safety, integrity, teamwork, and taking care of people.
• Do meaningful work where your attention to detail and commitment to customers help keep businesses moving every day.

Job Details

Pay Type: