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Customer Operations Intern – Tampa, FL
POSITION SUMMARY
The candidate will focus on learning IFCO internal processes by supporting the Customer Operations Team with projects and daily tasks.
KEY RESPONSIBILITIES
Customer Service Excellence
• Shadow Customer Operations team to observe daily tasks and learn about different interactions with our customers
• Assist the Customer Operations team in providing customers with strong product knowledge and specifications
• Develop an understanding of the supply chain and how the Customer Operations impacts it both directly and indirectly
• Collaborate with internal departments and operation centers to learn how to resolve service, billing, and quality concerns promptly
Customer Reconciliation
• Learn and execute the Audit and Reconciliation process.
• Work alongside the Customer Operations team to reconcile the assigned list of customers
• Gather an understanding of key departmental metrics and the role they play in the business
Extended Hire Process
• Learn and support the execution of the Extended Hire Process
• Work alongside the Senior Sales Operations Analyst to gather data and execute the monthly billing process for the program
• Collaborate with Customer Operations and Sales to support monthly “Get Well” calls by gathering and organizing applicable data for selected customers.
EXPERIENCE & QUALIFICATIONS
• Currently enrolled in a 4-year undergraduate or postgraduate degree program
• Interest in learning more about supply chain and customer service processes
• Experience in process development and improvement
• Minimum 20 hours of availability per week
SKILLS AND KNOWLEDGE
• Strong written and verbal communication skills
• Ability to work well in a team environment
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office Suite and ability to learn other technology. Strong Excel skills are required.
• Ability to manage data and speak directly with internal teams and external stakeholders.
At IFCO, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal-opportunity employer. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.
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