SECURITY OPERATIONS MANAGER

Our Client
A well-established, second-tier private security company operating nationwideseeks a results-driven Security Operations Manager tolead and optimize its field and support operations.

The Role – Manager, Private Security Operations
This is a core managerial position responsible for the strategic and day-to-dayleadership of the company's security delivery functions. As the senior manageroverseeing branches, technical units, and specialized teams, you will ensureoperational excellence, client retention, and business growth.

Key Managerial Responsibilities

·         Growth & Client Retention – Develop andexecute strategies to retain existing clients while identifying and securingnew business opportunities.

·         Policy & SOP Management – Create,implement, and regularly update operational policies, procedures, and SOPs toensure regulatory compliance and efficiency.

·         Branch & Team Leadership – Provide directoversight and strategic direction to branch managers, ensuring all regionaloperations align with corporate goals.

·         Management of Security Guards & Supervisory Team – Directlyoversee the entire guard force and field supervisors, ensuring optimaldeployment, discipline, performance standards, and career progression pathways.

·         Client Escalation Management – Act as theprimary point of escalation for client concerns; resolve issues within 12 hoursand complete formal incident investigations promptly.

·         Operational Efficiency – Assess current operationalstructures and implement data-driven changes to improve workflow andproductivity.

·         Administrative & Budget Control – Manage theOperations Department's administration, including cost-effective systems andstrict budgetary controls.

·         Performance Management – Conduct regular performancereviews for operational staff (including guards and supervisors), offermentorship, and take corrective action when needed.

·         Specialized Unit Oversight – Supervise keydivisions including the Training School, Technical Department, and CanineSection, Investigations, Car Tracking,  ensuring each meets company and industry standards.

Requirements

Ideal Skills Summary the manager

1. Team Leadership – Motivate, discipline, and retain a large guard force plus field supervisors.
   

2. Supervisory Chain Management – Ensure supervisors enforce standards and maintain guard discipline.
   

3. Conflict Resolution – De-escalate disputes among guards, supervisors, and clients.
   

4. Rostering & Deployment – Optimize shift schedules and emergency cover across multiple sites.
   

5. Security Risk Assessment – Identify site vulnerabilities and adjust guard post orders.
   

6. Incident Command – Lead real-time response to theft, fire, medical, or intrusion events.
   

7. SOP & Post Order Writing – Create clear, enforceable procedures for frontline staff.
   

8. Client Escalation Management – Resolve client issues within 12 hours (per advert).
   

9. Budget & Payroll Control – Manage costs, verify guard attendance, and prevent payroll fraud.
   

10. Data-Driven Decision Making – Use incident reports and patrol logs to improve deployments.
    

11. Security Tech Literacy – Use GPS tracking, CCTV, and access control systems.
    

12. Root Cause Analysis – Investigate guard failures (e.g., sleeping on duty) to fix underlying issues.
    

13. Decisiveness Under Pressure – Handle after-hours emergencies (e.g., last-minute guard absences).
    

14. Integrity & Resilience – Remain incorruptible and composed despite constant pressure.
    

15. Military/GSU Command Presence (bonus) – Brings crisis discipline and authority.
    

Benefits