As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include:

Responding to customer inquiries via phone, email, and/or chat
Providing fast, friendly, and professional assistance
Troubleshooting product and service issues to find optimal solutions
Maintaining detailed and accurate records of customer interactions
Staying up to date on client products, services, and policies to provide accurate information
Collaborating with teammates and sharing feedback to continuously improve the customer experience

We’re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:

This is a fully remote position, but you must be located within the United States
Fluent in speaking, writing, and reading the English language
A reliable Internet connection and computer
A positive, professional attitude and a passion for helping others
The ability to work independently in a distraction-free home office
Previous customer support experience is a plus, but not required

Fully remote: work from anywhere within the United States
Full-time and part-time available
Competitive hourly pay from $20/hr

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