Community Experience Representative

Community Experience Representative are responsible for providing outstanding customer service, helping to ensure the safety and well-being of all members and guests, and facilitating a warm and friendly community experience throughout the entire JCC.

Essential functions include but are not limited to the following:

• Meet and greet members, their guests and visitors, and program participants and families, as they arrive
• Support the smooth operations of all welcome desk functions
• Manage guest inquiries, and escalate them to supervisor(s) and/or other teams, as necessary
• Participate in all required trainings
• Assist members with purchases of retail goods and/or services
• Keep the Welcome Desk clean, orderly and well-stocked with retail goods and promotional materials
• Assist with updating reference materials, such as safety guidelines and required logs and ledgers
• Support programs, and the cross-selling of programs whenever possible
• Provide an Exceptional Experience for our members and our community as per the Experience Initiative Guidelines.
• Adhere to the Code of Conduct
• Additional duties, as may be assigned by the supervisor

Education and Experience:

• A minimum of a high school diploma, or an equivalent combination of education and experience
• A strong customer service and sales orientation

Additional Qualifications:

• A team player, with the ability and willingness to take management direction, and to interact with others in a friendly, engaging and professional manner
• A strong track record of consistently providing excellence in service, and quality of work
• Proficiency in using technology and/or office skills, as could be required on the job
• Experience working in high-performing, collaborative and constructive teams
• Current CPR, AED and First Aid certification is a plus
• Personal attributes of integrity and professionalism, as well as a commitment to and passion for customer service, and the JCC's mission.