Account Manager

Currently, we are looking for an Account Manager to join a growing communications technology company helping enterprises and technology providers modernize customer engagement through cloud communications, voice, messaging, Microsoft Teams, WhatsApp, Conversational AI, and programmable communication solutions.

In this role, you will manage and grow a portfolio of existing customers, acting as their trusted advisor while driving customer retention, revenue growth, and long-term success. Working closely with Customer Support, Product, Solutions Engineering, and Leadership teams, you will identify commercial opportunities, strengthen client relationships, and maximize customer lifetime value.

• Managing and developing relationships with existing enterprise and service provider customers
  
• Acting as the primary commercial point of contact for assigned accounts
  
• Conducting regular account reviews and strategic business reviews
  
• Understanding customer objectives and identifying opportunities to deliver additional value
  
• Developing account growth strategies and long-term account plans
  
• Driving customer retention and minimizing churn
  
• Identifying upsell and cross-sell opportunities across the product portfolio
  
• Supporting commercial negotiations, renewals, and account expansion initiatives
  
• Monitoring customer satisfaction, engagement, and account health
  
• Collaborating with Customer Support, Product, and Solutions Engineering teams to resolve customer needs
  
• Acting as the voice of the customer by providing market and product feedback internally
  
• Building relationships with key stakeholders and decision-makers within customer organizations
  
• Maintaining accurate CRM records, account forecasts, and commercial reporting
  
• Supporting customer advocacy initiatives, including case studies, testimonials, and marketing activities
  
  

Requirements

• 3–5+ years of experience in Account Management, Customer Success, Business Development, or Sales
  
• Experience within Telecom, SaaS, CPaaS, CCaaS, UCaaS, Cloud Communications, or related technology sectors
  
• Proven experience managing and growing enterprise customer accounts
  
• Strong commercial mindset with experience driving customer retention and revenue growth
  
• Excellent relationship-building and stakeholder management skills
  
• Experience conducting strategic account reviews and account planning
  
• Strong negotiation and presentation skills
  
• Experience using CRM systems and managing sales pipelines
  
• Ability to identify customer needs and develop expansion opportunities
  
• Strong communication and problem-solving skills
  
• Self-motivated with the ability to work independently and collaboratively in a team environment
  
• Fluent English