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Purpose of Position
Provide supervision, coaching, counseling and training to room attendants, house person attendants, and lobby attendants. Ensure the prompt return of clean rooms to reception for resale to incoming guests. Inspect guest rooms and public areas for compliance with established cleanliness, maintenance, and set-up standards.
Essential Job Functions/Responsibilities to include the following: (other duties may be assigned. Management also reserves the right to change or modify position descriptions from time-to-time to meet the needs of the business with or without notice).
- Inspect guest rooms and public spaces to ensure compliance with cleanliness, maintenance and set-up standards, as well as to verify status.
- Assist in scheduling rooms assignments per shift (am/pm) utilizing the PMS program provided.
- Provide training, coaching, and counseling for better performance to room attendants and housekeeping associates.
- Complete all necessary paperwork on a timely basis.
- Have working knowledge of cleaning products and materials in accordance with OSHA regulations and the hotel safety guidelines.
- Have the ability to interact verbally and effectively with all hotel guests and employees in a polite and positive manner.
- Handle disciplinary actions; verbal warnings or write-ups as necessary to improve employee performance per the disciplinary procedures.
- Communicate effectively with Housekeeping Management, Front Office and Engineering departments to ensure timely service to all internal and external guests including follow through.
- Utilize the IQ Track program when work orders are necessary in a timely fashion.
- Create and conduct performance reviews to assigned housekeeping associates.
- Create a high morale department and minimize turnover.
- Any other tasks as assigned by Director of Housekeeping.
Required Position Skills:
- Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
- Minimum high school education required.
- Prior hospitality or teaching/training experience desired.
- Ability to speak/read basic English
- Planning/Organizing
- Fast learner
- Team Work
- Detail Oriented
- Problem solving
Other Skills / Abilities:
- Strong interpersonal skills and ability to develop personal relationships in a professional manner
- Desire and ability to work within a diverse staff
- Ability to work well under limited supervision at times
Language Skills
- Fluency in English is required, additional language ability is a bonus
- Ability to read, speak and write English
Reasoning Ability
- Must be able to think freely and make decisions on own pertaining to job responsibility
- Able to perform duties without great supervision
- Ability to keep calm, responsive and friendly under pressure
- Able to handle a variety of different tasks at once as well as challenges that may arise with guests, customers and/or employees
- Knows when to request help or assistance from Management
Work Environment
- This is a very fast paced busy environment
- Regular attendance in conformance with the standards, which may be established by The Mountain Lodge at Telluride from time-to-time, is essential to the successful performance of this position.
- Employees may be required to work varying schedules to reflect the business needs of the Lodge
- Multitasking
- This position is monitored by direct/indirect supervision to ensure all unit procedures are adhered to.
Upon employment, all employees are required to fully comply with The Mountain Lodge at Telluride rules and regulations for the safe and efficient operation of the Lodge.
Safety & Sanitation
At all times safety and health hazards should be foremost in the minds of all employees. All employees must acquaint themselves with OSHA Standards regarding proper use, disposal and storage of chemicals, must practice common sense and not expose themselves to any work procedures which are not within the bounds of good safe practice or in MLT’s Safety Procedures.
General Responsibilities
- To acknowledge, greet, smile and show respect to every guest, customer and fellow employee
- To cooperate with all Departments
- To maintain your work environment at its best, according to your duties. (Cleanliness, order, etc.)
- To keep yourself informed
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