Owners Concierge / Executive Assistant

Executive Assistant & Owners Concierge

Mountain Lodge Telluride | Mountain Village, Colorado

Position Type: Full-Time

Compensation: $28–$31 per hour, depending on experience and qualifications

Reports To: Managing Director

About Mountain Lodge Telluride

Mountain Lodge Telluride is a full-service condominium hotel located in Mountain Village, Colorado, offering a combination of individually owned residences and resort accommodations. Our property includes approximately 90 privately owned condominiums and cabins, each with unique ownership needs and expectations.

We are committed to providing exceptional hospitality while maintaining strong relationships with our homeowners, supporting the Homeowners Association (HOA), and ensuring effective communication between ownership, management, and resort departments.

Position Overview

The Executive Assistant & Owners Concierge serves as the primary point of contact for Mountain Lodge Telluride homeowners while providing direct administrative and organizational support to the Managing Director and HOA leadership.

This position plays a central role in owner relations, HOA administration, executive support, communication, and special projects. The ideal candidate is highly organized, professional, personable, and capable of independently managing multiple priorities while maintaining confidentiality and attention to detail.

This is a relationship-driven position requiring strong communication skills, sound judgment, initiative, and the ability to work collaboratively across departments.

Key Responsibilities

Owner Relations & Communication

• Serve as the primary point of contact for approximately 90 privately owned residences, maintaining positive and professional relationships with homeowners.
• Respond to owner inquiries regarding property operations, reservations, HOA matters, amenities, and general ownership questions.
• Prepare and distribute owner communications, including newsletters, property updates, announcements, reminders, and special notices.
• Coordinate owner arrivals, including personalized welcome communications, pre-arrival information, and special requests.
• Maintain accurate homeowner contact information, preferences, important dates, and relevant ownership records.
• Coordinate owner recognition initiatives, including birthdays, anniversaries, welcome amenities, and other personalized touches.
• Assist homeowners with local recommendations, resort services, and concierge arrangements.
• Facilitate communication between homeowners and appropriate resort departments when necessary.
• Support positive owner engagement through proactive communication and relationship building.

HOA & Board of Directors Administration

• Provide administrative and organizational support to the HOA Board of Directors and management.
• Assist with preparation and coordination of Board meetings, Annual Owners Meetings, and other HOA-related meetings.
• Prepare meeting agendas, supporting materials, presentations, and meeting packets.
• Attend meetings, record detailed minutes, and distribute finalized meeting documentation.
• Organize and maintain HOA records, governing documents, meeting minutes, notices, and related correspondence.
• Assist with Board elections, owner voting processes, and distribution of election materials.
• Coordinate the distribution and collection of owner forms, notices, and required documentation.
• Maintain organized records of Short-Term Rental Notices, ownership documents, and related compliance materials.
• Assist with HOA budget preparation, presentation materials, and communication of financial information to homeowners.
• Support implementation and communication of Board decisions and HOA initiatives.
• Assist with the administration and ongoing organization of the homeowner website and online resource portal.

Executive & Administrative Support

• Provide direct administrative support to the Managing Director.
• Assist with scheduling, correspondence, document preparation, and organization of management priorities.
• Prepare professional letters, reports, presentations, spreadsheets, and internal communications.
• Attend Department Head meetings and other management meetings as assigned, recording and distributing meeting minutes.
• Organize and follow up on administrative action items arising from management meetings.
• Assist with planning and coordination of management initiatives, property-wide projects, and operational improvements.
• Maintain organized digital filing systems, shared documents, and administrative resources.
• Support the development, implementation, and updating of Standard Operating Procedures (SOPs), checklists, and internal processes.
• Assist with departmental communication and coordination to ensure administrative projects and management priorities progress efficiently.
• Handle confidential homeowner, employee, and business information with discretion and professionalism.

Owner Experience & Engagement

• Coordinate owner events, appreciation gatherings, and other opportunities for homeowner engagement.
• Assist with event planning, invitations, RSVPs, vendor coordination, setup, and communication.
• Develop and maintain relationships with local businesses and service providers to enhance the homeowner experience.
• Coordinate owner amenities, special arrangements, and personalized hospitality services.
• Develop and distribute owner satisfaction surveys and annual homeowner surveys.
• Compile, organize, and summarize survey results for management and Board review.
• Identify opportunities to improve homeowner communication, satisfaction, and overall ownership experience.
• Assist with onboarding new homeowners, including welcome materials, ownership resources, introductions, and orientation to property services and procedures.

Property Administration & Special Projects

• Assist with the organization and administration of property standards, owner resources, and HOA initiatives.
• Support the coordination and documentation of unit interior standards and owner compliance processes.
• Assist with organizing unit inspection documentation and related homeowner records.
• Participate in property walks and provide management with general observations regarding presentation, cleanliness, and guest or owner experience.
• Develop and improve administrative workflows, templates, forms, and document management systems.
• Support special projects assigned by the Managing Director or HOA leadership.
• Work collaboratively with Front Office, Housekeeping, Reservations, Accounting, Sales, Food & Beverage, and other departments to support effective communication and owner service.

Qualifications

Required:

• Previous experience in hospitality, executive administration, owner relations, property management, or a related field.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to manage competing priorities independently.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Experience organizing digital files, maintaining spreadsheets, and preparing professional documentation.
• Strong interpersonal skills with a professional, approachable, and service-oriented demeanor.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong attention to detail, follow-through, and problem-solving skills.
• Ability to work independently while collaborating effectively with multiple departments.

Preferred:

• Experience working with condominium hotels, resort properties, HOAs, or community associations.
• Familiarity with HOA governance, Board meetings, and homeowner communications.
• Experience preparing meeting agendas, minutes, reports, and presentations.
• Familiarity with SharePoint, Canva, property management systems, or owner communication platforms.
• Experience developing SOPs, administrative systems, and process improvements.
• Experience coordinating events, surveys, and homeowner engagement initiatives.

Ideal Candidate

The successful candidate will be someone who genuinely enjoys building relationships and takes pride in providing a high level of service to homeowners.

They should be proactive, detail-oriented, and comfortable taking ownership of projects from beginning to end. This position requires someone who can anticipate needs, communicate clearly, remain organized, and confidently interact with homeowners, senior management, and Board members.

Above all, we are seeking someone who understands that exceptional owner relations depend on consistency, responsiveness, professionalism, and trust.

Why Join Mountain Lodge Telluride?

This position offers a unique opportunity to work closely with resort leadership and a dedicated community of homeowners in one of Colorado’s most beautiful mountain destinations.

The Executive Assistant & Owners Concierge plays an important role in the homeowner experience, HOA administration, and overall organization of the property. The position provides opportunities to develop professional relationships, contribute to meaningful projects, and help shape the ongoing improvement of owner services and administrative operations.