Crisis Operations Specialist

Help keep crisis services moving when timely coordination matters most.

The Crisis Operations Specialist plays a critical role in supporting CPR’s Crisis Program by coordinating hospital dispatch requests, patient transfers, and communication between crisis counselors, hospitals, and outside agencies. This position is a great fit for someone who is organized, responsive, and comfortable managing multiple priorities in a fast-paced behavioral health environment.

Schedule & Work Environment:
This position works a consistent rotating schedule of every other Wednesday and every Thursday through Saturday, from 6:45 a.m. to 7:15 p.m.

Wednesdays & Saturdays: Remote from home
Thursdays & Fridays: Onsite at CPR’s Tempe Clinic

This schedule offers a combination of remote and in-office work, with extended shifts that provide additional days off throughout the pay period.

What We Offer:

Medical, dental, and vision benefits
Paid time off and paid holidays
401(k) with employer match
A hybrid work environment with both remote and onsite days
Meaningful work supporting behavioral health crisis services throughout the community

Position Overview

The Crisis Operations Specialist is responsible for ensuring the timely distribution of dispatch requests from contracted hospitals to Crisis Counselors, coordinating patient transfers from hospital facilities, and communicating with outside agencies to help connect each client with the appropriate level of care.

At CPR, we are committed to making diversity, equity, inclusion, and belonging an integral part of our daily operations. We strive to hire and retain talented, diverse, and creative individuals, and we are dedicated to ensuring equitable treatment by promoting fairness and respect at every level of our organization.

Knowledge and Skills

Communication must be professional, clear, calm, and sensitive at all times
Demonstrate superb multi-tasking skills to effectively accomplish multiple competing tasks
Maintain phone and computer handling skills
High-level attention to detail and accuracy
Typing by touch skills are necessary in order to properly document
Customer service and/or crisis background, maintain email etiquette, must be able to work effectively both independently and as a member of a growing team
Acts ethically and honestly and applies those behaviors to daily work activities

Primary Duties and Responsibilities

Answer all calls in a timely and professional manner
Distribute dispatch requests to crisis counselors fairly and in a timely manner
Distribute patient referral packets to receiving facilities via electronic fax as needed
Address customer concerns in a professional manner
Communicate with team members, other internal staff, and outside sources to ensure the best coordination of care for each individual
Complete follow up on transfer board regularly throughout each shift
Update hospital staff regarding status of patient transfer regularly throughout each shift
Documentation of all coordination
Gather new client demographic information and document accurately in the appropriate format
Assess callers for danger to self/danger to others and determine the appropriate course of action
Conduct screens for new, or existing, clients to help get them scheduled and/or connected with appropriate services
Adhere to HIPAA privacy and confidentiality regulations and guidelines
Reliable and predictable attendance is an essential job function.
Other duties as assigned

Qualifications and Education Requirements

Associate’s degree or bachelor’s degree preferred
Qualify as a Behavioral Health Technician (BHT)

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