Operations Supervisor: Shipping, Receiving & Inventory

Job Summary:
The Operations Supervisor is responsible for overseeing daily warehouse operations across shipping, receiving, and inventory control. This role ensures accuracy, efficiency, and compliance in all material movement while leading a team to meet operational goals, customer expectations, and company standards.
The position is hands-on and requires strong leadership, attention to detail, and a continuous improvement mindset to optimize warehouse performance and maintain inventory integrity.

Key Responsibilities:
Shipping Operations

• Oversee all outbound shipments to ensure accuracy, quality, and timely delivery
• Ensure proper packaging, documentation, and bill of lading creation for domestic and international shipments.
• Maintain final quality assurance standards prior to shipment
• Identify and implement improvements to shipping processes

Receiving Operations

• Supervise inbound shipments including loading, unloading, inspection, and reconciliation
• Ensure all received assets are accurately recorded and verified against documentation
• Maintain proper staging and organization of incoming materials.
• Drive efficiency improvements in receiving workflows

Inventory Management

• Ensure complete inventory accuracy through audits, cycle counts, and system integrity
• Oversee the placement, movement, and tracking of all assets within the warehouse
• Manage stock levels, material movement discrepancies, and reporting
• Ensure completion of inventory reports, including missing assets and finished goods tracking

Leadership & Team Development

• Lead, train, and develop a team of warehouse associates across all operational areas
• Set daily priorities and ensure productivity, quality, and accountability
• Coach team members on performance, safety, and process adherence
• Foster a culture of ownership, teamwork, and continuous improvement

Process Improvement & Operations Excellence

• Identify inefficiencies and implement process improvements across departments
• Develop and enforce standard operating procedures (SOPs)
• Monitor performance metrics including accuracy, throughput, and turnaround time
• Support cross-functional initiatives to improve operational outcomes

Compliance, Safety, & Quality

• Ensure adherence to all safety procedures, OSHA standards, and company policies
• Maintain compliance with data security and ITAD processing standards
• Conduct audits, identify risks, and implement corrective actions
• Promote a safe and organized warehouse environment

Education and Experience:

• High school diploma, GED, or equivalent
• Minimum of 3–5 years of experience in warehouse operations, including shipping, receiving, and inventory control
• At least 1–3 years of experience in a lead, supervisor, or team leadership role
• Proven experience maintaining inventory accuracy, including cycle counting and auditing processes
• Experience overseeing or supporting outbound shipping processes, including packaging, documentation, and quality assurance
• Experience managing inbound receiving operations, including inspection, reconciliation, and system entry

Preferred Skillset:

• Experience in IT Asset Disposition (ITAD), reverse logistics, or electronics processing environments
• Familiarity with inventory management systems, ERP, or warehouse management systems (WMS)
• Experience developing or improving standard operating procedures (SOPs)
• Forklift certification or ability to obtain within 90 days
• OSHA or workplace safety training experience

Additional Skills & Qualifications:

• Strong attention to detail and ability to maintain accurate records
• Excellent organizational, problem-solving, and troubleshooting skills
• Ability to lead and motivate teams in a fast-paced warehouse environment
• Strong communication skills, both verbal and written

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times.
• Reasonable accommodation will be made, enabling individuals with disabilities to perform essential functions.

Employment Details:

This full-time position reports to the Site Manager. The role includes salary (commensurate with experience and responsibilities) and a benefits package. DMD is an equal opportunity employer. We conduct pre-employment drug screens and background checks.