Service Counter Clerk

Job Details: Job Location: Hugos Family Marketplace - Store #7 - Pennington Ave - Thief River Falls, MN, Position Type: Full Time (35+ Hours/Week) or Part Time, Education Level: High School, Salary Range: $14.00 - $15.50Hourly, Travel Percentage: None, Job Shift: Evening, Job Purpose:- The Service Counter Clerk at Hugo's Family Marketplace is responsible for providing exceptional customer service by efficiently handling transactions, addressing customer inquiries, and ensuring a positive shopping experience. This role involves maintaining the service counter's operations, processing returns and exchanges, and upholding store policies to enhance customer satisfaction. Must be 18 + years or older to apply.Key Responsibilities:- Greet customers warmly and provide assistance with their inquiries and needs.- Process returns, exchanges, and refunds accurately and efficiently.- Answer customer questions and provide information about products and services.- Handle customer complaints professionally and work towards resolving issues.- Assist with special orders, rain checks, or store credits as needed.- Operate POS systems to process transactions and verify receipts, documentation, or identification when required.- Maintain the cleanliness and organization of the service counter area.- Follow store policies and procedures to ensure compliance and consistency.- Communicate effectively with team members and management to facilitate smooth operations.Benefits:Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, and Holiday Pay.Full Time and Part Time - Employee Discount and Time & Half Holiday Pay. : Required Education:- High school diploma or GEDPreferred Education:- Some college coursework or related experienceRequired Experience:- No prior work experience required- Willingness to learn and follow procedures- Ability to interact politely with customersPreferred Experience:- 1–2 years in retail, cashier, or customer service roles- Experience handling cash, POS systems, or returns- Experience resolving customer complaints or issues- Basic familiarity with store operations and inventoryRequired Skills and Abilities:- Ability to greet customers and provide excellent service- Capability to process returns, exchanges, and refunds efficiently- Skill in answering customer questions and addressing complaints- Proficiency in operating POS systems- Ability to verify receipts, documentation, or identification when required- Commitment to maintaining cleanliness and following store policies- Effective communication skills