Back to search
Manager: People Operations
The Manager – HR, Recruitment &Learning & Development will be responsible for leading and managingend-to-end Human Resources, Talent Acquisition, and Learning & Developmentfunctions across India and the Philippines. The role will ensure alignment ofpeople practice with business objectives while driving employee engagement,talent growth, compliance, and workforce planning across both geographies.
Key Responsibilities:
Human Resources
● Manage and overseeday-to-day HR operations for India and Philippines entities.
● Ensure compliance withlocal labor laws, statutory requirements, and company policies in bothcountries.
● Drive employeeengagement initiatives, retention programs, and culture-building activities.
● Support performancemanagement processes including goal setting, appraisals, feedback, anddevelopment planning.
● Handle employeerelations matters, grievances, disciplinary actions, and conflict resolution.
● Develop and implement HRpolicies, procedures, and best practices across locations.
● Monitor employeelifecycle activities including onboarding, confirmations, transfers,promotions, and exits.
● Partner with leadershipteams on workforce planning and organizational development initiatives.
● Analyze HR metrics andprovide management reports and insights.
Talent Acquisition & Recruitment
● Lead end-to-endrecruitment activities for technical, non-technical, and leadership positionsacross India and the Philippines.
● Develop recruitmentstrategies to attract high-quality talent while optimizing hiring costs andtimelines.
● Manage recruitmentteams, external vendors, staffing partners, and job portals.
● Collaborate withbusiness leaders to understand hiring requirements and workforce needs.
● Monitor recruitment KPIsincluding time-to-fill, cost-per-hire, offer acceptance ratio, and quality ofhire.
● Build employer brandinginitiatives to enhance talent attraction and candidate experience.
● Ensure compliance withhiring policies and recruitment governance standards.
Learning & Development
● Develop and implementlearning and development strategies aligned with business objectives.
● Identify skill gaps andtraining requirements through regular assessments and discussions with businessleaders.
● Design and coordinatetechnical, functional, leadership, compliance, and behavioral trainingprograms.
● Manage onboarding andinduction programs for new employees.
● Measure trainingeffectiveness and monitor learning outcomes through assessments and feedbackmechanisms.
● Promote a culture ofcontinuous learning and professional development.
● Manage training budgets,learning platforms, certifications, and external training partners.
Leadership & StakeholderManagement
● Lead and mentor HR,Recruitment, and L&D teams across multiple locations.
● Partner with businessleaders and department heads to align people strategies with organizationalgoals.
● Support businessexpansion, workforce planning, and organizational change initiatives.
● Ensure consistentemployee experience while accommodating local market and regulatoryrequirements.
Required Qualifications
● Master's degree in HumanResources or related field preferred.
● 12+ years of experience in HR, Talent Acquisition, andLearning & Development functions.
● Experience managingmulti-country HR operations, preferably India and the Philippines.
● Strong knowledge oflabor laws and employment regulations in India and the Philippines.
● Experience in IT, ITES,Healthcare, BPO, or Shared Services environments is preferred.
Preferred Skills
● Strong communication andstakeholder management skills.
● Data-driven decisionmaking and HR analytics.
● Exposure to globaldelivery centers or shared services environments.
● Experience managingemployee engagement and culture transformation initiatives.
● Certification in HR,Talent Management, or Learning & Development would be an advantage.
Learn more about this Employer on their Career Site
