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Thomaston Savings Bank is actively seeking individuals who share our passion for making a difference in the lives of our clients and communities. If you're a team player with a dedication to delivering exceptional service, a knack for finding creative solutions, and a commitment to giving back, we encourage you to explore our career opportunities. So, if you're ready to join a team that's making banking refreshingly different, we invite you to discover your future with Thomaston Savings Bank!Â
Role
Assists in the investigation of cases of fraud involving use of electronic/cyber systems, debit and credit cards, new accounts, account abuse, check forgery, elder abuse, suspected money laundering and check kiting, identity theft and the like. Analyzes various reports to identify and limit potential fraudulent actions on client accounts. Prepares recommendations on client retention after fraudulent or high-risk behavior has occurred. Responsible for functions related to the operation of debit cards and ATMs.
Major Duties and Responsibilities
Handles all fraud, lost/stolen reports made by clients ie; affidavits, questioning of clients to gather information, working with law enforcement, issuing of provisional credits when justified, fling of insurance claims, counseling and interviewing clients via telephone on proper claim procedures for ATM and debit card transactions. Assists branch staff in completing required claim forms. Monitors outstanding requests against timeline requirements for provisional credit or completion of the investigation.
Reviews various fraud prevention reports to monitor unconventional client account behavior, contacting clients when necessary, and changing client access status through the debit card and ATM networks as indicated.
Performs client and account maintenance as needed to mitigate additional fraud losses for the Bank and the client. Makes recommendations to Management on retention of client relationships.
Performs review and maintenance functions applicable to debit cards; assists with the monitoring and processing of unauthorized transaction disputes.
Performs ATM balancing functions and provides support for resolving all ATM-relate
Benefit Statement:
Build a rewarding career with a Bank that invests in your success. Full-time opportunities offer a comprehensive benefits package that includes health insurance, paid time off, paid holidays, retirement savings with employer match, tuition reimbursement, long and short-term disability coverage, life insurance, wellness resources, and exclusive-employee banking benefits. Ready to take the next step? Apply today!
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EOE, including disability/vets
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