Surveillance Agent (3) Positions

Surveillance Agent (3) Three Positions

Surveillance Department

Gaming Commission

Hourly Wage: $18.23/Regular/Full-Time

Responsible for operating a CCTV surveillance and recording system, to monitor all casino operations and services to protect the assets and reputation of the Yakama Nation, while ensuring the safety of all employees and visitors within the facility. Routinely monitors the gaming floor and conducts compliance reviews and checklists to ensure the gaming operation is in compliance with all regulatory requirements. Investigating instances of suspicious activity as well as suspected and known violations is a daily routine. Working closely with law enforcement to resolve incidents. Further responsibilities include ensuring the gaming operation is in compliance with Commission regulations, the Tribal-State Compact, the Yakama Nation Gaming Ordinance of 1994, and any other applicable regulations by writing through reports and enforcing non-compliance by issuing notices of violations when violations of those authorities occur. The Surveillance Agent is required to maintain a professional standard of conduct, compliant with the Vison and Core Values.

Examples of Work Performed:

The Surveillance Agent routinely patrols and investigates wrongdoing and suspicious activity with the closed caption television surveillance cameras in the monitor room.

Monitor surveillance systems, equipment and cameras continuously for any unusual activity.

Conduct regular patrols and inspections to ensure a secure environment.

Investigates suspected and known regulatory, criminal, internal control, policy and procedural violations with the use of CCTV and available software.

Respond promptly to incidents and emergencies.

Upon discovery of an administrative or regulator violation the Surveillance Agent writes reports and completes notice of violations or other such required notices while maintaining an accurate statistical record.

Routinely monitors and familiarizes self on all applicable regulatory networking sites and information on known cheaters and last known locations of the individual (s) and their cheating methods.

Maintain knowledge of all casino card games (pay and play), games rules, dealing and cash handling procedures while conducting compliance testing utilizing checklists to evaluate and measure the gaming operations adherence to the rules and regulations.

Compiles statistics for various tasks and duties on a schedule directed by departmental supervisors and management.

Actively monitors all gaming operation opening/closing, table game pay and play, cash handling and electronic gambling procedures in addition to monitoring for theft and assets.

Responsible to provide follow-through of the various violations by enforcing adherence by writing notice of violation, policy and procedural violation notices and other applicable enforcement actions required to maintain a compliant gaming environment.

Responsible for documenting incidents, internal control, policy, procedural, regulatory, criminal violations as well as required events which occur at the casino, in detain, on the daily activity log.

Responsible for carrying out assignments discreetly, effectively and in sensitive, confidential circumstances.

Investigate and repost the results of assigned variances, review and special observations and forward to departmental/managerial employees as directed.

Analyze footage to provide evidence pertaining to ongoing investigations.

Assist in training new staff on surveillance protocols and procedures.

Knowledge, Skills and Abilities:

Knowledge of standard governmental practices, policies, and procedures and success with adhering to them.

Knowledge of Tribal, Federal, and state laws, regulations internal controls, policies and procedures specific to Legends Casino.

Knowledge of all table games play and payout, cash handling procedures, electronic gaming processes, and other rules associated with Legends Casino.

Knowledge of general office practices and procedures.

Knowledge and proficiency in basic computer use for writing reports, logs and statistics.

Skilled in writing detailed reports for incidents, variances, regulatory violations, crimes, review and special observations is a daily routine.

Ability to communicate and work in cooperation with the Surveillance Agent II's, Tribal Gaming Agents and Casino Associates.

Must possess strong analytical and problem solving skills.

Ability to adhere to all timekeeping rules and procedures. Attendance and punctuality are essential job functions.

Ability to remain composed in high-pressure or emergency situations.

Ability to accurately report and record statistical information for the tasks and duties performed.

Ability to communicate accurately and effectively in regulatory hearings and court of law.

Ability to secure and process video evidence for required administrative, regulatory and criminal violations in accordance with written procedures and directives.

Ability to contact law enforcement upon authorization from the Gaming Agent.

Ability to work independently, be detail oriented (written and oral), make sound choices in a fast-paced environment, and maintain an acceptable attendance record.

Must have excellent observation and attention to detail skills.

Ability to follow directives, policies and procedures in a professional manner.

Duties for this position require moderate physical exertion, such as sitting for long periods, monitoring CCTV and being in front of a computer screen for long periods of time.

Minimum Requirements:

High School Diploma or GED is required with a minimum of one (1) year experience in at least one of the following fields is required: regulatory enforcement, computer science, table games, electronic gambling, cage operations or auding. Any equivalent combination of education or work experience may be substituted for required qualifications.

Required to pass a pre-employment drug test.

Required to pass a pre-employment background check.

Required to pass an annual thorough criminal background investigation.

Required to sign a Confidentiality, Code of Conduct and Oath of Office agreement.

Must have no prosecutions nor have been previously charged for crimes of illegal substance, theft or other crimes associated with them.

This position requires rotating, non-traditional work hours and days where the schedule can change without notice.

Surveillance personnel may not, upon separation of employment with the Yakama Nation Gaming Commission, Work in any capacity withing the gaming operation for a period of one year. The Commission may grant special exemptions at their discretion.

This position requires working in a smoke-filled environment with moderate to high noise levels. Required constant use of extremities for walking, climbing, kneeling, grabbing and long periods of standing or sitting and adequate eyesight is necessary.

Must has excellent organizational skills to work within a team-structured office environment and demonstrate the ability to be a team player with all YNGC staff.

Preferred Requirements:

Yakama enrolled preference, but all qualified applicants are encouraged to apply.