About the Company and the Role

NanoH2O is a global water technology company that spun out of LG Chem’s Water Solutions business. It specializes in Reverse Osmosis (RO), Ultrafiltration (UF), and Ion Exchange (IX) solutions for industrial, municipal, and commercial customers worldwide. It draws on deep technical expertise and field experience to solve complex water challenges, and is now pursuing growth with sustainability at the center of its mission.

The Supply Chain & Order Management Manager keeps product moving from our manufacturing site and warehouses to customers on time, in full and in compliance. The role plans and tracks domestic and international shipments, works daily with freight forwarders, carriers and customs brokers, and is the main logistics contact for Sales, Customer Service and Production.

Key Responsibilities

Shipment planning and execution

Plan and book outbound and inbound shipments (ocean FCL/LCL, air, LTL/FTL, parcel) based on customer orders and production schedules.
Request and compare freight quotes; select carriers and forwarders on cost, transit time and reliability.
Coordinate pickup, loading and delivery timing with the warehouse, production and customers.
Track shipments end to end and proactively notify stakeholders of delays, with recovery options.

Documentation and trade compliance

Prepare and check shipping documents: commercial invoices, packing lists, bills of lading, certificates of origin and customer-specific paperwork.
Work with customs brokers on import and export clearance, HS classification, duties and Incoterms.
Support export control and restricted-party screening, and keep compliance records audit-ready.

Manage customs clearing (inbound, outbound), tariff tax analysis, and special handling and documentation requirements for regulated shipments where applicable.

Inventory and warehouse coordination

Monitor finished-goods stock across warehouses and 3PLs; flag shortages and aged stock.
Coordinate stock transfers between sites and support cycle counts and reconciliation.
Ensure packaging, labeling and palletizing meet product-handling and customer requirements.

Cost, data and continuous improvement

Audit freight invoices against quotes and contracts; resolve discrepancies and support month-end accruals.
Maintain accurate shipment data in the ERP and tracking tools.
Report KPIs such as on-time delivery, freight cost per unit and claims.
Manage damage, loss and shortage claims with carriers and insurers.
Suggest and help implement improvements to logistics processes and carrier performance.

Stakeholder support

Answer order-status and delivery questions from Sales, Customer Service and customers.
Coordinate with regional offices and overseas sites on international orders.

Sales operations support

Process and validate customer orders in the ERP, checking pricing, quantities, Incoterms and delivery dates before release.
Confirm order acknowledgments and ship dates with customers and the sales team.
Coordinate order priorities and allocation with Sales and Production when demand exceeds available stock.
Prepare pro forma invoices and shipping cost estimates to support quotes and customer bids.
Maintain customer master data, shipping requirements and delivery terms in the ERP and CRM.
Produce regular reports on order backlog, shipments and delivery performance for sales reviews and forecasting.

Qualifications & Experience

Required

Bachelor's degree in supply chain, logistics, business or a related field, or equivalent work experience.
10+ years in logistics, shipping or freight coordination, preferably in manufacturing or industrial products.
Working knowledge of international shipping, Incoterms, customs clearance and export documentation.
Experience with an ERP system (e.g. SAP or Oracle) and strong Excel skills.
Clear written and verbal English communication.
Experience working with overseas manufacturing sites or global teams.
Korean bilingual required

Core competencies

Strong attention to detail with documents and data.
Organized under pressure; able to juggle many shipments and shifting priorities.
Proactive problem solver who escalates early.
Builds good working relationships with carriers, brokers and internal teams.

Salary Range: $90,000 - 110,000/year (Exempt)

Learn more about this Employer on their Career Site