Branch Manager

Retail Banking | Banking

Summary of the Role

The Branch Manager is responsible for leading all aspects of branch operations, including sales performance, customer service, compliance, and team development. This role drives business growth, deepens customer relationships, and ensures operational excellence while maintaining an active presence in the community.

Key Responsibilities

Lead and manage branch performance, including deposit growth, customer acquisition, and relationship deepening
Drive sales initiatives, campaigns, and team goals while tracking and reporting performance metrics
Coach and develop team members to achieve sales, service, and operational excellence
Ensure exceptional customer service by addressing concerns, resolving issues, and modeling service standards
Oversee daily branch operations, including scheduling, transactions, audits, and security procedures
Ensure compliance with all bank policies, regulatory requirements, and operational controls
Support lending activities including opening accounts, originating loans, and managing referrals to partners
Build and maintain community relationships to promote the bank and generate new business opportunities

Skills

Qualifications

Bachelor’s degree or equivalent experience in business, finance, or related field
3–5 years of experience in retail banking, sales, or financial services
Strong knowledge of banking operations, compliance, and consumer lending
Proven leadership, coaching, and team development skills
Proficiency in Microsoft Office applications including Excel, Word, and Outlook
Excellent communication, interpersonal, and organizational skills

Why Join Us

Opportunity to lead a high-impact branch and drive business results
Strong community engagement and visibility in the market
Collaborative and team-oriented leadership environment
Career growth opportunities within a dynamic banking organization

Work Environment & Physical Requirements

Primarily branch-based role requiring standing, walking, and customer interaction
Use of standard office and banking equipment
Occasional lifting (up to 20 pounds) and extended computer use
Local travel and on-call availability may be required

Equal Opportunity Employer

We are committed to creating an inclusive and diverse workplace. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, veteran status, or any other protected status.

Employee Benefits Snapshot

Health & Wellness

Medical Insurance
Prescription Drug Coverage
Dental Insurance
Vision Insurance
AFLAC supplemental coverage
Health Savings Account (HSA) with employer contribution
Flexible Spending Accounts (Medical & Dependent Care)

Paid Time Off (PTO)

Full-Time and Benefit Eligible Employees receive a variety of paid time off benefits (prorated based on hire date), including:

Vacation Time
Personal Time
Sick Time
Birthday Day Off
Floating Holiday
Short-Term Disability

Part-Time Employees (20-30 hours) receive:

Vacation Time
Personal Time

Financial Protection

Company-Paid Life Insurance
Company-Paid AD&D Insurance
Employee Assistance Program (EAP) for counseling, financial, legal, and family support

Retirement

401(k) Plan
4% automatic company contribution
50% match on the first 8% you contribute
Potential annual profit-sharing contribution

Additional Resources

Virtual Medical Visits
Wellness Programs
Behavioral Health Support
Wellness Rewards Program

Eligibility

Medical benefits are available to eligible full-time employees and generally become effective on the first day of the month following 60 days of employment. Paid Time off becomes effective on the first day of month following 90 days of employment.

This summary provides an overview of available benefits. Refer to official plan documents and company policies for complete details and eligibility requirements.

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