12-400 Slot Attendant

Job Details: Job Location: 3 WEEMINUCHE DRIVE - TOWAOC, CO, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Any,  Respond promptly and accurately to jackpot notifications. Ensure timely verification and payout of jackpots to minimize guest wait times Coordinate with Slot Supervisors and Technicians as needed to resolve delays or discrepanciesProvide high-quality customer service and guest interaction. Proactively engage with guests to answer questions and explain games or promotions Refer customer disputes to supervisors and assist with player inquiries using courteous, professional communicationContinuously monitor the gaming floor to identify guest needs or machine issues. Walk assigned sections regularly, observing for service lights, abandoned machines, or guest concerns Maintain visibility, approachability, and awareness to ensure guests feel supported and valuedAssist with basic machine troubleshooting and operational support. Reset games, perform minor issue resolution, and report malfunctions to supervisors or technicians Assist with kiosk fields, and complete machine issues when requiredSupport jackpot and machine transaction documentation. Complete required paperwork accurately and according to regulatory guidelines Relay key information to ensure continuity between team transitionsMaintain a clean, safe, and compliant gaming environment. Adhere to gaming procedures, Title 31 guidelines, and property safety regulations Report tips as required Report safety hazards or compliance issues to the appropriate authority promptlyContribute to team success and guest retention efforts. Encourage guest engagement by promoting Players Club sign-upsActively participate in a team-centric culture; assist coworkers as needed to promote a cohesive guest entertainment  Qualifications: Respond promptly and accurately to jackpot notifications. Ensure timely verification and payout of jackpots to minimize guest wait times Coordinate with Slot Supervisors and Technicians as needed to resolve delays or discrepanciesProvide high-quality customer service and guest interaction. Proactively engage with guests to answer questions and explain games or promotions Refer customer disputes to supervisors and assist with player inquiries using courteous, professional communicationContinuously monitor the gaming floor to identify guest needs or machine issues. Walk assigned sections regularly, observing for service lights, abandoned machines, or guest concerns Maintain visibility, approachability, and awareness to ensure guests feel supported and valuedAssist with basic machine troubleshooting and operational support. Reset games, perform minor issue resolution, and report malfunctions to supervisors or technicians Assist with kiosk fields, and complete machine issues when requiredSupport jackpot and machine transaction documentation. Complete required paperwork accurately and according to regulatory guidelines Relay key information to ensure continuity between team transitionsMaintain a clean, safe, and compliant gaming environment. Adhere to gaming procedures, Title 31 guidelines, and property safety regulations Report tips as required Report safety hazards or compliance issues to the appropriate authority promptlyContribute to team success and guest retention efforts. Encourage guest engagement by promoting Players Club sign-upsActively participate in a team-centric culture; assist coworkers as needed to promote a cohesive guest entertainment