Hotel Front Desk Associate

Job Details: Job Location: 3 WEEMINUCHE DRIVE - TOWAOC, CO, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Swing, Summary/Objective The Hotel Front Desk Associate is often the first point of contact for guests at Ute Mountain Casino Hotel. The position is responsible for creating a welcoming and helpful experience from check-in to check-out. This position is critical to delivering professional and courteous guest service, managing reservations, processing payments, and providing information about the hotel, casino, and surrounding attractions.Success in this role means consistently delivering smooth, accurate service with a positive attitude, responding quickly to guest needs, and working collaboratively with other departments to enhance the overall guest experience.Key Accountabilities­Greet and assist guests professionally and courteously.Welcome all guests with a warm and respectful demeanorAnswer questions about hotel services, amenities, and local attractionsProcess guest check-ins and check-outs.Confirm reservations, gather identification, obtain payment methods, and assign roomsClose accounts upon departure, issue receipts, and thank guests for their stayManage reservations and guest information.Make, modify, or cancel hotel reservations using the systemUpdate guest records, preferences, and payment information accuratelyHandle guest communications and service requests.Receive and relay messages, mail, packages, and special requestsContact appropriate departments to fulfill guest needs or resolve concernsEnsure accuracy of transactions and records.Collect payments, apply charges, and reconcile folios and service feesMaintain cash drawer integrity and follow established proceduresContribute to a team-focused, guest-centered front desk.Support other associates during busy times or shift transitionsMaintain a clean, organized, and welcoming front desk areaQualifications: QualificationsGeneral Must be at least 18 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Non-Support License (background checks may be required). Ability to work flexible hours including nights, weekends, and holidays  Must maintain a professional appearance, tone, and guest-service mindset at all timesEducation High school diploma or GED preferred  Experience Previous customer service experience required; hotel or hospitality experience is a plus Prior experience with reservation systems, POS systems, or cash handling is helpfulKnowledge, Skills, and Abilities (KSAs) Excellent Strong communication and problem-solving skills Basic computer proficiency, including typing and data entry Ability to multitask while staying organized in a busy, guest-facing environment Team-oriented with a willingness to learn and adapt