Slot Attendant

Job Details: Job Location: 3 WEEMINUCHE DRIVE - TOWAOC, CO, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Any, Summary/Objective The Slot Attendant is a guest-facing team member responsible for ensuring that guests enjoy a smooth and engaging experience on the casino floor. This role involves rapidly responding to jackpots, processing payouts, providing change, and delivering high-level service with attention to detail and urgency. Slot Attendants are expected to patrol their assigned areas frequently, maintain an alert and helpful presence, and resolve minor machine issues efficiently. Their attentiveness and professionalism help create a fun, fast-paced, and guest-friendly atmosphere that reflects the quality and standards of Ute Mountain Casino Hotel.Key Accountabilities­Respond promptly and accurately to jackpot notifications. Ensure timely verification and payout of jackpots to minimize guest wait times Coordinate with Slot Supervisors and Technicians as needed to resolve delays or discrepanciesProvide high-quality customer service and guest interaction. Proactively engage with guests to answer questions and explain games or promotions Refer customer disputes to supervisors and assist with player inquiries using courteous, professional communicationContinuously monitor the gaming floor to identify guest needs or machine issues. Walk assigned sections regularly, observing for service lights, abandoned machines, or guest concerns Maintain visibility, approachability, and awareness to ensure guests feel supported and valuedAssist with basic machine troubleshooting and operational support. Reset games, perform minor issue resolution, and report malfunctions to supervisors or technicians Assist with kiosk fields, and complete machine issues when requiredSupport jackpot and machine transaction documentation. Complete required paperwork accurately and according to regulatory guidelines Relay key information to ensure continuity between team transitionsMaintain a clean, safe, and compliant gaming environment. Adhere to gaming procedures, Title 31 guidelines, and property safety regulations Report tips as required Report safety hazards or compliance issues to the appropriate authority promptlyContribute to team success and guest retention efforts. Encourage guest engagement by promoting Players Club sign-ups Actively participate in a team-centric culture; assist coworkers as needed to promote a cohesive guest entertainment experienceQualifications: QualificationsGeneral Must be at least 21 years of age and able to obtain and maintain a UMUGC Support License Must be able and willing to work weekends, holidays, and variable shifts Must be fluent in English with strong verbal and written communication skillsEducation High school diploma or GED preferredExperience Experience in guest service or cashiering roles preferred Prior experience handling jackpots, slot operations, or working on a casino floor is a plusKnowledge, Skills, and Abilities (KSAs) Excellent customer service skills in person and over the phone Basic math and computer skills, including use of a 10-key, phone, and standard office equipment Ability to handle various amounts of money with precision and care Strong awareness, stamina, and initiative to patrol the floor actively and provide timely service Familiarity with gaming machine operations and hardware (preferred) repairs