Contact Central Agents are the critical link between people experiencing property emergencies and our field response teams. In this role, you will handle incoming emergency requests from clients, fire and police departments, as well as third-party partners. You will quickly gather and record accurate details using web-based software to deploy BELFOR emergency personnel where they are needed most.

Work Schedule and Training

Compensation: Starting at $20 per hour with shift differential for afternoon and midnight shifts
Paid Onboarding: 6-week mandatory training program (Tuesday-Saturday, 2:00pm-10:30pm)
Shift Assignment: Afternight or Midnight shifts (facility operates 24/7/365)
Schedule Rotation: Includes working every other weekend and every other holiday
Work Location: 100% on-site at Contact Central in Troy, mI
Overtime: Occasional short-notice overtime required during major emergency events

Key Responsibilities

Answer incoming emergecny calls and electronic work orders accurately and professionally
Gather precise, sensetive details with compassion and input data quickly into web-based applications
Dispatch local response teams under time constraints following client-specific protocols
Maintain customer databases and adapt quickly to changing processes or industry requirements
Assist in training new employees as needed

What You Bring

Strong verbal and written communications with demonstrated empathy in customer service
Fast and accurate typing skills with basic computer proficiency
Proven ability to multitask and maintain high attention to detail in a fast-paced setting
Reliable transportation

Physical Requirements

Ability to sit for extended periods while operating computer and phone equipment
Manual dexterity required for keying data and repetitive computer tasks
Ability to occassionally lift 5-40 lbs unassisted (0-15% of the time) and bend, crouch or stand, as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BELFOR Holdings is an Equal Opportunity Employer

Learn more about this Employer on their Career Site

Customer Service Representative