LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com

Summary:

As a Customer Service Engineer I in Quality Department, you will support OEM customers on projects involving failure investigations and root cause analysis, using structured investigation methodologies, analytical problem-solving skills, and statistical techniques to identify issues and drive effective corrective actions. We are looking for a highly motivated and customer-oriented professional with strong communication and interpersonal skills, a proactive attitude, and the ability to build positive relationships with customers and cross-functional teams. The ideal applicant demonstrates empathy, professionalism, adaptability, and a collaborative mindset, while maintaining a strong sense of ownership and accountability. This role is well suited for candidates who aspire to develop broad cross-functional expertise across areas such as data analysis, logistics, operations, finance, negotiation, engineering coordination, and business communication.

Responsibilities:

Collaborate with cross-functional teams to identify cost-reduction opportunities while maintaining product quality, customer satisfaction, and operational performance
Analyze technical, operational, and customer-related issues to identify trends, contributing factors, and improvement opportunities
Monitor and evaluate Cost of Quality (COQ) including scrap, rework, warranty, supplier quality, and field failure-related costs
Act as a liaison between engineering, operations, suppliers, and the customer to facilitate effective problem-solving and corrective action activities
Conduct follow-up audits to verify effective implementation of corrective and preventive actions
Serve as a customer-facing representative and primary point of contact for any quality-related topic, including failure investigation updates, root cause analysis, corrective actions, issue escalation, issue coordination
Analyze technical, operational, and customer-related issues to identify trends, contributing factors, and improvement opportunities
Monitor and evaluate Cost of Quality (COQ) including scrap, rework, warranty, supplier quality, and field failure-related costs
Act as a liaison between engineering, operations, suppliers, and the customer to facilitate effective problem-solving and corrective action activities
Conduct follow-up audits to verify effective implementation of corrective and preventive actions
Collaborate with cross-functional teams to identify cost-reduction opportunities while maintaining product quality, customer satisfaction, and operational performance
Travel to OEM, Tier 1 supplier facilities or failed vehicle location as needed, including support for containment activities
Cultivate strong customer relationships through proactive communication, responsiveness, professionalism, and effective issue resolution
Serve as a customer-facing representative and primary point of contact for any quality-related topic, including failure investigation updates, root cause analysis, corrective actions, issue escalation, issue coordination
Conduct quarterly onsite customer visits to strengthen customer relationships, support quality discussions, and understand customer needs and concerns
Perform other duties as assigned

Qualifications:

Bachelor’s Degree in Electrical, Chemical, Statistics, Mathematics, Computer science, Data Science, Mechanical engineering, or related field required, MBA or MS or equivalent relevant experience preferred

Experience:

0-3+ years of related experience
Experience in root cause analysis using structured problem-solving tools and methodologies
Experience in customer-facing roles with strong verbal and written communication skills

Skills:

Strong verbal and written communication skills
Knowledge of quality-related tools (8D, 5 Why, Fishbone diagram)
Statistical analysis and data interpretation skills (Minitab, Excel, Power Bi, Python, or similar tools)
Results-oriented and data-driven mindset
Attention to detail
Strong perseverance and self-motivation
Structured problem-solving skills and critical thinking
Ability to work flexible hours as needed to support customer requirements
Ability to travel domestically and internationally as needed
MS Office Suite

Benefits Overview

100% employer-paid Medical, Dental, and Vision premiums for you and your family
100% employer-paid disability and life insurance
Generous Paid Time Off / Holidays
Opportunity to grow in a diverse work environment with a global company
401k Retirement savings and planning with a generous company match

LGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO

Learn more about this Employer on their Career Site

Engineer I, Customer Service