Refloor is America’s fastest-growing flooring company, and we owe our success to YOU. It’s individuals like you who join our team, fuel our growth, and help us continue to expand nationwide. We are committed to team development and customer satisfaction, ensuring every customer receives nothing less than a 5-star experience. Join us and be part of our exciting journey!

About the Role:

As a Customer Service Coordinator, you will manage the full lifecycle of service requests—from initial review through resolution. You’ll verify job details, coordinate scheduling, support field teams, and keep customers informed every step of the way.

This role requires strong organization, clear communication, and the ability to manage multiple active service files while maintaining accuracy and urgency.

Key Responsibilities

Review service requests and determine next steps based on job details and documentation

Verify and maintain accurate job information, records, and supporting files

Coordinate and schedule service visits, inspections, and follow-ups

Communicate with customers throughout the service process

Monitor service progress and day-of-service activity through completion

Resolve service issues with installers, vendors, and internal teams

Manage follow-ups such as additional visits, materials, and inspections

What We’re Looking For

Strong customer service or customer-facing experience

Excellent communication and problem-solving skills

Highly organized with strong attention to detail

Ability to manage multiple priorities in a fast-paced environment

Comfortable handling customer concerns and resolving issues

Experience in scheduling, coordination, or administrative support preferred

Experience in home improvement, flooring, or service industries is a plus

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