DR Main Bank/ Supervisor

Job Description

Position:              Dual Rate Main Bank Cashier/Supervisor
Department:        Cage

Job Summary:    

Responsible for supervising the Main Bankers, Cage Cashiers and Guest transactions while simultaneously protecting the company assets within the Cage, during assigned shift; Communicates directly with Guests, management, and other Casino personnel, and must always maintain a professional demeanor and a positive attitude; Provides quality Guest service, including but not limited to processing, transactions, handling disputes; Prepares and accurately verifies all Casino exchanges, including but not limited to Cashier transfers, Outlet Banks, Cashier Banks, Casino Deposits, Casino Bank Orders, Table Fills/Credits, and Casino Drops (Slots, ATM, Kiosk, Table Games). Signs sensitive keys in and out of cage using key control logs.

Duties and Responsibilities (specific areas of responsibility, include but are not limited to):

• Acting-Supervisor in the absence of a Cage Supervisor
• "On-call" status during assigned shift
• Track Guest transactions and prepare/maintain MIL, MTL and CTR’s
• Balance Vault Main Bank and Cashier Banks
• Process Casino Drops, Bank Orders, TITO's, Jackpots, Table
• Fills/Credits Fill/Drop ATM's and Kiosks
• Prepare Outlet Banks, Cashier Banks, Casino Deposits
• Handle Guest disputes professionally and effectively
• Complete paperwork within a reasonable timeframe; accuracy and clarity in verbal and written communications. Ensures accuracy of all paperwork received and disbursed.
• Performance appraisals, coaching, mediations, and dispute resolution
• Engage disciplinary actions with subordinates when applicable
• Investigate variances, process requests for review with Surveillance Complete reports and assignments within a reasonable time frame, accuracy and clarity in verbal and written communications
• Accurately verifies and balances the Vault Main Bank and Cashier Banks, and investigates any variances that transpire.
• Is knowledgeable of Cage Policies and Procedures as well as Internal Controls and is capable of filling any Cage position on any shift.
• Services Cage machinery (Coin/Currency counters, Kiosks, ATM's, etc.).
• Utilize email to communicate with Cage Managers, Cage Shift Managers, Cage Supervisors, and other Departments as required; relay information from shift to shift
• Performs other duties as assigned.

Essential functions of the position: 

• Must be able to remain in a stationary position for a majority of an entire shift.
• Must be able to frequently bend at the waist, bend at the knees, reach, push/pull up to 10 lbs., twist at the waist and shoulders, and have finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools.
• Must be able to lift and/or move objects up to 50 lbs.
• Must be able to stand, walk, and move through all areas of the casino.
• Must be able to travel to other properties if needed.
• Ability to work flexible shifts and days of the week, including holidays.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational skills, with particular attention to quality and detail.
• Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
• Ability to maintain a high-level of confidentiality and professionalism.
• Ability to utilize and operate personal computers, other equipment or devices related to the position.

Minimum Qualifications:

• Must be at least 21 years of age.
• High school diploma or general education degree (GED).
• Experience working in a high-pressure/fast paced environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Must have employment eligibility in the U.S.
• Must be able to obtain and retain a valid gaming license.

Preferred Requirements:

• Previous supervisory experience is preferred.
• Six (6) months of experience in all Cage Banks required.
• Excellent verbal and written communication skills are required.
• Previous experience in the use of personal computers and software is required.
• Previous customer service experience required.
• Excellent interpersonal skills required.
• Excellent organizational skills required
• Spanish speaking preferred.