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Benefits:
- Health insurance
- Paid time off
- Bonus based on performance
- Company parties
- Dental insurance
- Opportunity for advancement
- Training & development
About the Role:
Join the Becky Wilcox State Farm Agency in Tucson, AZ, as a Multi-Line Representative and become part of a team dedicated to helping customers protect what matters most. This is an exciting opportunity to build meaningful client relationships while growing your career in insurance and financial services. If you're driven, people-focused, and ready to make an impact, we want to hear from you!
We’re a local State Farm agency in Tucson, and we’re serious about two things: taking great care of people and working hard to earn their business. We’re a small, close-knit team. That means your character, attitude, reliability, and work ethic matter just as much as your previous experience. We believe you can be kind and competitive, compassionate and accountable, supportive of your teammates and serious about your own results.
What kindness looks like here:
You call the customer back even when it isn’t “your” account.
When a teammate is buried, you grab the next phone call without being asked.
When someone calls after a car accident or a house fire, you slow down and help them navigate the next steps with patience and empathy.
You give credit freely, communicate clearly, and own your mistakes quickly.
We take care of our customers, and we take care of each other.
What the Job Actually Is:
This is a sales and customer service position. It is not a quiet desk job, and it is not exclusively customer service.
Depending on licensing, authorization, and training, your responsibilities may include:
- Quoting and writing auto, home, life, health, and other insurance products
- Identifying customer needs and recommending appropriate insurance products
- Following up with prospects and current customers
- Helping customers with policy changes, billing questions, and general service needs
- Conducting insurance and coverage reviews
- Asking for the business and following through
- Building relationships with customers and prospects
- Working toward individual and office sales and activity goals
- Documenting activity accurately in our systems
- Social media content creation, post management, engagement
- Working closely with the rest of the team to make sure customers are taken care of
You'll communicate with a lot of people every day — by phone, in person, and virtually.
The Honest Part:
This job has goals.
Calls, conversations, quotes, follow-ups, appointments, and sales activity are measured and reviewed regularly.
You'll hear “no.” Probably a lot.
You'll have days when customers are frustrated. You'll have follow-ups you don't feel like making. You'll occasionally lose a sale after spending considerable time working on it.
The first several months also involve a significant learning curve. Insurance products, underwriting, State Farm systems, licensing requirements, customer service, and consultative selling take time to learn.
We don't expect you to know everything on day one. We do expect you to learn, practice, accept coaching, follow through, and keep improving. If you enjoy setting goals, solving problems, talking with people, and seeing measurable progress, you may really enjoy working here.
If you strongly prefer a position without sales expectations, performance measurements, or regular customer conversations, this probably won't be the right fit and that's okay.
We'd rather be clear about that before you apply.
We'd rather be clear about that before you apply.
What We're Looking For:
- Reliable and consistent — you show up and follow through
- Comfortable talking with people on the phone and in person
- Goal-oriented and motivated by measurable results
- Service-minded and genuinely interested in helping people
- Comfortable asking for someone's business
- Coachable and willing to practice new skills
- Able to work independently while still being a strong teammate
- Comfortable learning multiple computer systems
- Organized enough to manage follow-ups and competing priorities
- Honest, responsible, and accountable for their work
- Able to stay productive in a busy office environment
- Comfortable recommending quality coverage and explaining value, even when we aren't the lowest-priced option
Requirements:
- Active Arizona Property & Casualty Â
- Previous sales and customer service experience Â
- Strong communication, interpersonal, and relationship-building skills
- Self-motivated with a goal-oriented mindset and ability to work independently
- Proficiency with basic computer applications and CRM tools
- High school diploma or equivalent required; college degree a plus
- Bilingual (English/Spanish) skills a plus in the Tucson market
About Us:
Becky Wilcox Ins & Finc Svcs Inc is a trusted State Farm agency proudly serving the Tucson, AZ community. Backed by the strength and reputation of State Farm — one of the nation's leading insurance and financial services providers — our agency is committed to delivering personalized service and peace of mind to every customer. Our team enjoys a supportive, growth-focused work environment where your success is celebrated and your career development is a priority. This position is with a State Farm independent contractor agent and not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete a background check, any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. If selected for this position, you would be an employee of Becky Wilcox Ins & Fin Svcs Inc, not an employee of State Farm Insurance Companies.
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