Surveillance Agent

Position:              Surveillance Agent

Department:        Surveillance

Job Summary:    

Responsible for the regulatory oversight of Class II and Class III gaming activities in compliance with the Pascua Yaqui Tribe/State of Arizona Gaming Compact as well as federal, state, and tribal laws and regulations.

Duties and Responsibilities (specific areas, of responsibility, include but are not limited to):

• Initiates and monitors regulatory oversight of Class II and III gaming activities necessary for compliance with the Pascua Yaqui Tribe/State of Arizona Gaming Compact as well as federal, state, and tribal laws.
• Monitors all areas of the gaming facility to include hotel, parking garage, and parking lots in conjunction with Tribal Gaming personnel, Security, and law enforcement.
• Monitors all cash handling areas including, but not limited to Cage, Vault, Table Games, points of sale and other areas deemed necessary.
• Maintains Surveillance logs including, but not limited to daily, chain-of- custody and unusual, suspicious activities as, a result of use of surveillance and other such type of equipment.
• Conducts preliminary investigations to determine if a violation or crime has occurred.
• Initiates detailed reports and audits via computer and surveillance-related software informing Tribal Gaming of incidents or suspected illegal activity.
• Performs other duties as assigned.

Essential functions of the position:

• Must be able to work in a secured office environment, with internal/external team members.
• Must be able to read, write, and effectively communicate with all guests and team members in a positive and professional manner.
• Must be able to follow both verbal and written directions.
• Must be able to travel to other CDS properties, or any other events necessary for this specific role.
• Must have the ability to stand, or sit for an extended period of time.
• Must be able to reach, pull, kneel, squat, twist, and bend for duties.
• Must be able to watch monitors for an entire shift.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to operate office equipment, computers, telephones, and two-way radios.

Knowledge, Skills, and Abilities:

• Knowledge of gaming procedures and operational standards.
• Knowledge of National Indian Gaming Commission, State/Tribal laws, and regulations regarding Class II and III gaming operations.
• Knowledge of departmental policies and procedures within the gaming operations.
• Knowledge of table games and gaming practices to include the use of equipment and various surveillance devices.
• Knowledge and practical understanding of the use of security and communications systems including CCTV equipment, monitors, and two-way radios.
• Ability to interpret and apply NIGC, State and tribal laws and regulations, Minimum Internal Controls and Tribal Internal Control policies.
• Ability to prepare and maintain reports/records necessary for the regulatory enforcement the tribal/state gaming compact and ordinances.
• Ability to operate computers utilizing MS Office including Word and Excel.
• Ability to establish and maintain effective working relationships with Tribal Gaming office, Arizona Department of Gaming and Pascua Yaqui Law Enforcement and Fire personnel.
• Ability to understand and comprehend the use of surveillance systems.
• Ability to initiate written reports with well-organized structure, grammar, and punctuation.
• Ability to comprehend and understand mathematical computations.
• Ability to identify criminal activity utilizing video surveillance equipment.
• Ability to maintain strict confidentiality as related to surveillance operations.

Minimum Qualifications:

• High school or General Equivalency Diploma upon date of hire or must be able to obtain within one year of departmental start date.
• Minimum of One (1) year of related fulltime experience in gaming, investigations, law enforcement, or a regulatory environment.
• Must pass a pre-employment Math and Writing assessment test with a minimum of 85% proficiency.
• Computer proficiency with Microsoft Office Suite including Word and Excel.
• Must have a valid Arizona driver’s license.
• Must be able to work any shift, weekends, holidays, and special events as needed.
• Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
• Must have employment eligibility in the U.S.
• Must be able to obtain and retain state certification and a valid gaming license/background check.

Preferred Qualifications:

• Bilingual (English/Spanish).