Surveillance Lead Agent

Job Description

Position:                           Surveillance Lead Agent

Department:                 Surveillance

Job Summary:

Responsible for day-to-day direct supervision of Surveillance personnel on the assigned shift and for the regulatory oversight of Class II and III gaming activities necessary for compliance with State/Tribal gaming compact, federal, State and Tribal laws, and regulations.

Duties and Responsibilities (specific areas of responsibilities, include but are not limited to

• Communicates effectively with Surveillance Management.
• Manages, trains, assigns duties and reviews work of assigned staff.
• Responsible for the regulatory oversight of Class II and III gaming activities necessary for compliance with State/Tribal gaming compact, federal State and Tribal laws and regulations.
• Responsible for the monitoring of all components of the gaming facility, including the parking lot areas, in conjunction with Tribal Gaming Inspectors/Investigators, Security and Law Enforcement personnel.
• Monitors the cashier cages, vault areas, and any location where currency is being handled, the personnel therein, and other areas that may require monitoring.
• Conduct preliminary investigations that would determine if a violation or crime might have been committed.
• Write detailed and accurate reports and audits, informing Tribal Gaming Office of incidents or suspected illegal activity.
• Ensure all staff follow prescribed procedures and always conduct themselves in a proper and professional manner.
• Ensure incident reports are written immediately following each incident.
• Observe employee performance and document performance on agent logs.
• Perform other related duties as assigned.

Essential functions of the position:

• Must be able to work in a secured office environment, with internal/external team members.
• Must be able to read, write, and effectively communicate with all guests and team members in a positive and professional manner.
• Must be able to follow both verbal and written directions.
• Must be able to travel to other CDS properties, or any other events necessary for this specific role.
• Must have the ability to stand, or sit for an extended period of time.
• Must be able to reach, pull, kneel, squat, twist, and bend for duties.
• Must be able to watch monitors for an entire shift.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to operate office equipment, computers, telephones, and two-way radios.

Knowledge, Skills, and Abilities:

• Knowledge of gaming procedures and operational standards.
• Knowledge of ethical consideration in a regulatory and Governmental environment such as the relationship to the Tribal Gaming Operation.
• Knowledge of National Indian Gaming Commission, State/Tribal laws, and regulations regarding Class II and III gaming operations.
• Knowledge of departmental policies and procedures within the gaming operations.
• Knowledge of table games and gaming practices to include the use of equipment and various surveillance devices.
• Knowledge and practical understanding of the use of security and communications systems including CCTV equipment, monitors, and two-way radios.
• Applying and interpreting NIGC, State laws and regulations and Tribal Internal Controls rules and policies as they relate to gaming.
• Preparing and maintaining reports and records.
• Operation computer and software (i.e., MS Office, Word, Excel, etc.)
• Supervise and train other personnel.
• Ability to establish and maintain effective working relationships with Tribal Gaming office, Arizona Department of Gaming and Pascua Yaqui Law Enforcement and Fire personnel.
• Ability to understand and comprehend the use of surveillance systems.
• Ability to initiate written reports with well-organized structure, grammar, and punctuation.
• Ability to communicate effectively, verbally and in writing.
• Ability to produce written documents with organized thoughts that indicate a clear intent using proper sentence construction, grammar usage, and punctuation prior to the end of a shift.
• Ability to comprehend and make inferences from relevant written materials, including, but not limited to mathematical calculations.
• Ability to locate the proper camera and the sequence necessary to video record the information requested or necessary.
• Ability to identify equipment malfunctions and report malfunctions to appropriate personnel to include management and the IT help desk.
• Ability to maintain strict confidentiality as related to surveillance operations.

Minimum Qualifications:

• High school or General Equivalency Diploma.
• Minimum of one (1) year Surveillance experience.
• Must pass a pre-employment Math and Writing assessment test with a minimum of 85% proficiency.
• Must be able to work any shift, weekends, holidays, and special events as needed.
• Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
• Must have employment eligibility in the U.S.
• Must be able to obtain and maintain a valid gaming license/background check.

Preferred Qualifications:

1. Bilingual (English/Spanish).