Housing Solutions Officer – 3 Month Contract

Location: Enfield, London

Rate: £28.30 per hour (Umbrella)

Working Hours: 35 hours per week

Contract: Temporary (3 Months)

Pay: Bi-weekly

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Summary

This temporary 3-month contract role involves managing a portfolio of temporary accommodation properties and supporting residents in maintaining their tenancies. The position is crucial for ensuring that accommodations are safe, compliant, and efficiently managed. The Housing Solutions Officer will work closely with residents and providers to facilitate successful transitions into permanent housing.

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Responsibilities

Property & Portfolio Management
- Oversee a portfolio of temporary accommodation placements.
- Serve as the primary contact for residents and accommodation providers.
- Ensure properties are managed efficiently and utilised effectively.

Resident Support
- Assist residents in sustaining their accommodation.
- Provide guidance on tenancy and licence agreements.
- Address and resolve issues such as rent arrears, anti-social behaviour, and property condition concerns.

Compliance & Standards
- Ensure compliance with tenancy and licence agreements.
- Monitor property standards and meet health and safety requirements.
- Coordinate property inspections and follow up on necessary actions.

Repairs & Maintenance
- Report and monitor repairs.
- Liaise with contractors and providers for timely resolutions.
- Ensure properties remain safe and suitable for occupancy.

Partnership Working
- Collaborate with accommodation providers to ensure contractual compliance.
- Work with internal teams and external partners to support residents.
- Contribute to effective housing pathways and move-on solutions.

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Requirements

Requirements:

Knowledge
- Understanding of housing, homelessness, or private rented sector (PRS) management.
- Familiarity with tenancy/licence agreements and property standards.

Experience
- Experience in housing, homelessness, or property management.
- Experience supporting residents or tenants in a customer-facing role.
- Ability to manage competing priorities in a fast-paced environment.

Skills & Competencies
- Strong communication and interpersonal skills.
- Effective problem-solving and conflict resolution abilities.
- Good organizational and time management skills.
- Ability to manage a varied caseload.
- Customer-focused approach with a commitment to service quality.
- Ability to work independently and as part of a team.

Other Requirements
- Proactive and adaptable approach to work.
- Ability to handle challenging situations professionally.
- Commitment to delivering high-quality housing services.

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Additional Information

This is a 3-month temporary contract.
Pay is provided on a bi-weekly basis.
Opportunity to work in a vital frontline housing service.
Immediate start available.

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