Planner

Repairs Planner – 3 Month Contract

• Previous experience with local authorities, housing associations, or social housing is highly desirable.
  
• Experience in scheduling repairs and managing responsive maintenance works.
  

Summary

Responsibilities

Repairs Planning & Scheduling

• Schedule and coordinate responsive repair and maintenance works.
  
• Manage diaries and appointments for direct labor operatives and contractors.
  
• Allocate jobs efficiently to maximize productivity and service performance.
  
• Monitor workloads and ensure repairs are completed within target timescales.
  
• Re-arrange appointments and resources where necessary to meet operational demands.
  

Contractor & Supply Chain Coordination

• Liaise with contractors, suppliers, and internal teams to coordinate repair works.
  
• Monitor the progress of jobs and follow up on outstanding works.
  
• Ensure materials, labour, and resources are available to support service delivery.
  
• Support the management of subcontractor and supply chain activities.
  

Customer Service

• Act as a first point of contact for residents and service users.
  
• Respond to repair inquiries by telephone, email, and council systems.
  
• Provide updates on repair appointments and job progress.
  
• Resolve customer queries professionally and efficiently.
  
• Deliver a customer-focused service at all times.
  

Administration & Record Keeping

• Maintain accurate records of repair requests, appointments, and completed works.
  
• Update housing repairs systems and databases.
  
• Process work orders, job variations, and cancellations.
  
• Produce reports and performance information as required.
  

Performance Monitoring

• Monitor key performance indicators relating to repairs and maintenance services.
  
• Identify scheduling issues and support service improvements.
  
• Assist managers in achieving service targets and operational objectives.
  

Qualifications

• Good standard of education, including English and Mathematics (or equivalent).
  

• Business Administration or Customer Service qualification.
  

Knowledge

• Understanding of scheduling and appointment management.
  
• Knowledge of customer service principles.
  
• Understanding of administrative and record-keeping processes.
  

• Knowledge of housing repairs and maintenance services.
  
• Understanding of responsive repairs and planned maintenance.
  
• Knowledge of social housing or local authority services.
  

Experience

• Experience in a planning, scheduling, customer service, or administrative role.
  
• Experience managing workloads and appointments.
  
• Experience dealing with customers in a busy environment.
  
• Experience using computerised systems and databases.
  

• Previous local authority, housing association, or social housing experience.
  
• Experience within repairs, maintenance, or facilities management services.
  
• Experience coordinating direct labour and contractor resources.
  

Skills & Competencies

• Excellent organizational and scheduling skills.
  
• Strong customer service and communication skills.
  
• Ability to manage multiple priorities and deadlines.
  
• Good problem-solving and decision-making abilities.
  
• Strong attention to detail.
  
• Proficiency in Microsoft Office and scheduling systems.
  
• Ability to work independently and as part of a team.
  

Additional Information

• This is a 3-month temporary contract
  
• Rate: £19.69 per hour (Umbrella)
  
• Location: Sutton, London
  
• Pay is provided on a bi-weekly basis
  
• Previous housing repairs, housing association, or local authority experience is highly desirable.
  
• Opportunity to work within a busy Housing Repairs Service.
  
• Immediate start available.