Technical Administration Officer

3 Month Contract With A Local Authority

To provide high-quality administrative and technical support to the Damp Team within Repairs and Investment – Housing. The role is responsible for supporting managers and operational functions to ensure services are delivered efficiently, residents receive a seamless customer experience, and administrative processes are maintained to a high standard.

Key Responsibilities

• Provide comprehensive administrative support to the Damp Team and associated managers.
  
• Manage and maintain records, databases, and documentation accurately and efficiently.
  
• Handle email correspondence and respond to enquiries from residents, contractors, and internal stakeholders in a timely and professional manner.
  
• Support the coordination and monitoring of damp-related repair activities and service requests.
  
• Prepare reports, spreadsheets, and other documentation using Microsoft Excel and other office systems.
  
• Assist in scheduling appointments, meetings, and other operational activities.
  
• Liaise with internal departments, external partners, contractors, and residents to facilitate effective service delivery.
  
• Ensure customer enquiries are resolved or appropriately escalated to maintain high levels of customer satisfaction.
  
• Support compliance with organisational policies, procedures, and data management requirements.
  
• Undertake any other administrative duties required to support the effective operation of the service.
  

Requirements

• Previous experience in an administrative or office support role.
  
• Strong organisational skills with the ability to manage multiple tasks and priorities.
  
• Excellent written and verbal communication skills.
  
• Proficiency in Microsoft Office applications, particularly Outlook and Excel.
  
• Experience managing email correspondence and maintaining accurate records.
  
• Ability to build effective working relationships with a range of internal and external stakeholders.
  
• Strong attention to detail and commitment to delivering excellent customer service.
  
• Experience working within a housing, repairs, maintenance, or property-related environment.
  
• Knowledge of housing repairs processes and service delivery.
  
• Experience working with customer service systems or housing management systems.
  

Additional Information

• Location: On-site (No Hybrid Working)
  
• Hours: 35 hours per week (Monday to Friday, 09:00 – 17:00)
  
• Payment: Bi-weekly payments