BIICS,Inc is looking to fill a ServiceNow Systems Administrator position. Theposition is located in Tallahassee, Florida. The incumbent must live in Floridawith availability to work in Tallahassee, Florida if required. Staff arerequired to be off the week of Christmas and New Year unless services arerequired with prior approval from division leadership.

Responsibilities:

·Administer andmaintain the enterprise ServiceNow platform and associated modules.
·Manage platformconfiguration, system settings, forms, workflows, business rules,notifications, service catalogs, and knowledge management components.
Administer userprovisioning, role assignments, group management, security controls, and accessgovernance.
Monitor andmaintain overall platform health, performance, availability, and operationalstability.
Perform platform upgrades, patches, releases, configuration migrations, andpost-upgrade validation activities.
Troubleshoot andresolve platform, workflow, integration, authentication, and user accessissues.
Develop,support, and maintain integrations between ServiceNow and enterpriseapplications using APIs, web services, and automated data exchange processes.
Configure andmaintain incident, problem, change, request, and service management processeswithin the platform.
Monitorintegration performance and resolve data synchronization and interface issues.
Develop andmaintain dashboards, reports, metrics, and operational monitoring solutions.
Document systemconfigurations, administrative procedures, standards, and support processes.
Coordinate withbusiness stakeholders, technical teams, vendors, and support personnel toimplement enhancements and resolve operational issues.
Ensure platformcompliance with security, governance, audit, and organizational standards.
Identify opportunities for platform optimization, automation, serviceimprovement, and operational efficiency.

Requirements

Bachelor ofScience/Arts degree in Computer Science, Information Systems, or related field.Related work experience will be considered.
Minimum 5 yearsof IT work experience in systems administration, enterprise platformadministration, IT service management (ITSM) platforms, workflow automationtechnologies, or enterprise SaaS platforms.
Minimum 5 yearsof experience working across multiple IT and business functions, includingsecurity, compliance, service delivery, business process automation, andapplication support.
Minimum 4 yearsof experience with SQL, data management, reporting, system integrations, anddata exchange technologies.
Minimum 3 yearsof experience defining procedures for monitoring, evaluating, diagnosing, andestablishing work plans to resolve platform and system issues.
Minimum 3 yearsof troubleshooting complex hardware, software, network, identity management,platform administration, and application integration issues.
Ability to workon multiple projects as a project team member, project leader, and mentor tojunior technical staff.
Experienceadministering, configuring, maintaining, and securing enterprise ServiceNowenvironments, including ITSM and related platform applications.
Proficiency withServiceNow administration, user and role management, workflow configuration,catalog management, incident/problem/change management processes, and platformgovernance.
Experiencemanaging platform upgrades, patches, releases, configuration migrations, andenvironment maintenance activities.
Experienceintegrating enterprise applications using REST APIs, web services, JSON,CSV/XML data loads, automation tools, and secure data exchange processes.
Knowledge ofidentity and access management concepts, including SAML, Single Sign-On (SSO),authentication, authorization, role-based access controls, and user lifecyclemanagement.
Experiencemonitoring platform health, system performance, integrations, usage trends, andoperational metrics to ensure availability and reliability.

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