Field Service Technician

Cleveland Pump Repair & Services (CPR) provides professional technical support and pump repair services with over 100 years of combined experience. We offer rotating equipment repairs with pump emphasis, field services and supervision, replacement parts, general machining, welding and fabrication, dynamic balancing, and laser alignment across power generation, steel, refining, pulp & paper, water and wastewater, and general industries.

Visit our Website: clevelandpumprepair.com

Responsibilities

• Travel to customer locations to inspect, troubleshoot, remove, install, repair, align, and support startup of industrial pumps and rotating equipment.
• Dismantle, inspect, assemble, and install pumps at customer sites or in the Twinsburg repair facility as assigned.
• Use hand tools, pneumatic tools, power tools, hydraulic equipment, torque equipment, torch sets, overhead cranes, forklifts, and rigging equipment safely.
• Perform dimensional inspections using micrometers, dial indicators, depth micrometers, bore gauges, feeler gauges, and other precision measuring equipment.
• Measure and document shaft runout, coupling condition, bearing fits, wear-ring clearances, endplay, soft foot, alignment, and other critical conditions.
• Perform shaft and coupling alignment using dial-indicator and laser-alignment methods.
• Assist with equipment condition assessment, failure investigation, repair recommendations, and startup troubleshooting.
• Complete daily field reports, inspection records, time records, expense documentation, photographs, measurements, and service summaries.
• Communicate job progress, findings, schedule changes, material needs, safety concerns, and scope changes to the customer and company project manager.
• Act as the on-site liaison between the customer and Cleveland Pump Repair & Services project management.
• Direct assigned technicians, mechanics, subcontractors, or customer personnel during field-service projects when designated as the lead technician.
• Coordinate lifting, rigging, access, tools, parts, permits, and jobsite requirements before and during field work.
• Follow customer and company safety requirements, including lockout/tagout, confined space, hot-work, fall-protection, lifting, and site-specific procedures as applicable.
• Protect customer equipment and maintain an orderly, professional work area.
• Support shop repair work between field assignments, including pump disassembly, inspection, assembly, and testing.
• Represent the company professionally and maintain effective working relationships with customers and jobsite personnel.

Qualifications

• Previous industrial mechanical repair, pump repair, millwright, rotating-equipment, or comparable field-service experience.
• Strong mechanical aptitude and practical troubleshooting ability.
• Ability to dismantle, inspect, and assemble industrial pumps and related rotating equipment.
• Ability to use precision measuring instruments and accurately document findings.
• Ability to read mechanical drawings, assembly prints, OEM manuals, procedures, and job instructions.
• Working knowledge of bearings, mechanical seals, packing, sleeves, wear rings, couplings, fits, clearances, and bolted assemblies.
• Ability to work safely around heavy components, cranes, forklifts, rigging, presses, rotating equipment, and industrial facilities.
• Clear written and verbal communication skills for customer interaction and service reporting.
• Ability to work independently, lead assigned jobsite activities, and make sound decisions within the approved work scope.
• Valid driver license and acceptable driving record.
• Ability and willingness to work overtime, weekends, off shifts, and emergency assignments when required.
• Ability and willingness to travel from local day trips through extended assignments of one to two weeks, based on project needs.
• Three or more years of field-service experience involving industrial pumps, turbines, compressors, gearboxes, or other rotating equipment.
• Experience with centrifugal, multistage, vertical turbine, split-case, positive displacement, or high-energy pumps.
• Proficiency with laser alignment and dial-indicator alignment methods.
• Experience supervising or directing field crews during industrial equipment repairs.
• Experience with rigging plans, critical lifts, hydraulic tooling, shaft runout correction, or field machining coordination.
• OSHA 10- or OSHA 30-hour training, MSHA training, confined-space training, first aid/CPR, or other relevant industrial-safety credentials.
• Commercial driver license or experience operating company trucks and trailers is a plus.

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Cleveland Pump and Repair is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Why Build a Career with Us?

Everyone’s an Owner of the Company Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.