Director of Housekeeping- Marriott Long Island

Director of Housekeeping

Marriott Long Island | Blue Sky Hospitality Solutions

Location: Uniondale, NY
Property: Marriott Long Island – 619-Room Full-Service Hotel
Department: Housekeeping
Reports To: General Manager / Director of Operations
Position Type: Full-Time | On-Site

Position Overview

Marriott Long Island, a 619-room, full-service, unionized hotel, is seeking an experienced, hands-on Director of Housekeeping to lead all aspects of housekeeping operations.

This is a high-volume, operationally demanding leadership position requiring a strong understanding of union labor environments, workforce planning, productivity management, Marriott brand standards, and guest satisfaction.

The ideal candidate is a visible, results-driven leader who can effectively manage a large housekeeping team, maintain exceptional cleanliness standards, control labor and operating expenses, and foster a culture of accountability, teamwork, and respect.

Key Responsibilities

Housekeeping Operations & Quality Standards

• Oversee daily housekeeping operations, including guest rooms, public areas, laundry, and related functions.
• Ensure consistent compliance with Marriott cleanliness, service, safety, and brand standards.
• Direct room inspections, quality assurance programs, and corrective action initiatives.
• Coordinate with Front Office leadership to ensure room readiness, timely room releases, and efficient management of high-occupancy periods.
• Maintain appropriate inventory levels of linens, guest supplies, chemicals, and housekeeping equipment.
• Partner with Engineering to address preventive maintenance needs and out-of-order room conditions.

Union Labor Management & Workforce Planning

• Manage housekeeping operations in accordance with applicable collective bargaining agreements, established work rules, and company policies.
• Oversee scheduling, staffing, seniority considerations, overtime, and workload distribution in compliance with contractual requirements.
• Maintain accurate labor records and ensure compliance with wage and hour regulations.
• Partner with Human Resources on employee relations, performance concerns, grievances, and contractual interpretation.
• Build productive relationships with union associates while maintaining consistent operational expectations.
• Ensure staffing and productivity levels align with occupancy forecasts and business demands.

Financial & Productivity Management

• Develop and manage departmental budgets, labor expenses, and operating costs.
• Monitor productivity metrics, including rooms cleaned per attendant, labor hours per occupied room, overtime, and departmental expenses.
• Analyze occupancy forecasts and adjust staffing plans accordingly.
• Identify opportunities to improve efficiency without compromising cleanliness, guest satisfaction, or employee well-being.
• Maintain effective purchasing, inventory controls, and expense management practices.

Leadership, Training & Employee Engagement

• Lead, coach, and develop housekeeping managers, supervisors, room attendants, housepersons, and other departmental associates.
• Establish clear performance expectations and provide ongoing coaching and feedback.
• Conduct regular departmental meetings, associate recognition initiatives, and leadership roundtables.
• Foster a respectful, inclusive work environment where associates feel comfortable raising concerns and offering suggestions.
• Ensure completion of required Marriott training, safety programs, and company learning initiatives.
• Promote accountability, professional communication, teamwork, and continuous improvement.

Guest Satisfaction & Brand Compliance

• Monitor guest feedback, cleanliness scores, Marriott guest satisfaction metrics, and quality assurance results.
• Investigate cleanliness complaints and implement sustainable corrective actions.
• Collaborate with hotel leadership to improve guest satisfaction and operational performance.
• Ensure readiness for Marriott brand inspections, internal audits, and regulatory inspections.

Qualifications

Required:

• Minimum 5 years of progressive housekeeping leadership experience in full-service hotel operations.
• Minimum 2–3 years in a Director of Housekeeping or comparable senior departmental leadership position.
• Experience managing housekeeping operations in a large, high-volume hotel, preferably 400+ rooms.
• Prior experience working in a unionized hotel environment, including collective bargaining agreement administration and union workforce management.
• Strong knowledge of Marriott or comparable full-service hotel brand standards.
• Demonstrated ability to manage labor productivity, departmental budgets, staffing, and operating expenses.
• Strong leadership, organizational, communication, and conflict-resolution skills.
• Ability to work a flexible schedule, including weekends and holidays, based on operational needs.
• Ability to work on-site at Marriott Long Island in Uniondale, NY.

Preferred:

• Previous experience in a 500+ room Marriott or comparable full-service convention hotel.
• Familiarity with Marriott systems, guest satisfaction metrics, and quality assurance processes.
• Experience leading large, diverse housekeeping teams.
• Proven success improving cleanliness scores, labor efficiency, associate engagement, and operational consistency.

What We're Looking For

We are seeking more than an experienced housekeeping professional. We need a leader who:

• Takes ownership of departmental performance and leads from the floor.
• Understands the complexities of managing a large unionized workforce.
• Balances operational efficiency with fair and reasonable employee expectations.
• Holds teams accountable while treating associates with professionalism and respect.
• Is proactive, organized, solutions-oriented, and comfortable in a fast-paced hotel environment.
• Can build a strong leadership team and create sustainable operational improvements.

About Blue Sky Hospitality Solutions

Blue Sky Hospitality Solutions is a growing hospitality management organization committed to operational excellence, exceptional guest experiences, and strong leadership across its hotel portfolio.

At Marriott Long Island, we believe successful hotel operations begin with engaged associates, consistent leadership, and a commitment to service excellence.

Join our team and lead the housekeeping operation at one of Long Island's largest full-service hotels.

Blue Sky Hospitality Solutions is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to any legally protected status.