PCA Assistant

Job Details: Job Location: Fayette County Community Action Agency Inc - Uniontown, PA, Position Type: Full Time, Salary Range: Undisclosed, The Personal Care Assistant (PCA) Training Program Assistant assists in day-to-day operations of the PCA Training Program.  Under the direction of the Project Manager, this position is responsible leading participant recruitment, outreach, and retention.  This individual will coordinate participant intake, identify barriers and make appropriate referrals, and ensure all requirements are met.  This position works directly with program participants and communicates with them frequently prior to, and during, classes.  This position coordinates with both the Project Manager and the PCA Instructor for class scheduling and coordination.  Additionally, this position will perform data entry, processing mail, and other administrative duties.  Essential Job Duties and Responsibilities: Actively promote the program and recruit program participants Enter client data into various systems and maintain organized files Answer phones and meet with walk-ins to assist with questions and with enrollment processes Provide exceptional customer service to clients, visitors, and staff Coordinate class schedules Prepare and process all required paperwork Maintain contact with participants to document progress, retention, completion, and employment Assists with inventory control and product ordering for necessary participant and classroom items Performs other related duties as assignedQualifications: Education/Experience High school diploma or GED, Associate Degree preferred Proficient computer skills and familiarity with database systems Experience speaking to small and large groups of varied demographics Familiarity with Personal Care Assistant roles and expectations preferred Previous healthcare experience is preferredAdditional Experience: Ability to establish and maintain cooperative and professional relationships with businesses and clients. Ability to actively present information to promote the program and to recruit participants Ability to effectively respond to routine inquiries verbally or in writing Ability to plan and organize daily work Ability to communicate ideas verbally and in writing Ability to listen and understand information and ideas presented verbally or in writingComputer Skills Intermediate MS Office skills including Word and Excel Experience using customer relationship management systems to track client/business contacts and interactionsPhysical Requirements Travel to local business locations is required.  Ability to sit or stand for prolonged periods of time.  Ability to lift program and promotional materials (not more than 20 lbs).  Ability to present to small and large groups of varying demographics. Some light lifting, carrying, pushing or pulling required to move materials and set up classes.  Requires manual dexterity to use a keyboard and enter client/business information. Additional RequirementsMust possess a valid driver’s license and acceptable driving recordMust have reliable transportation to facilitate employer visits, recruitment, and local travel. Ability to successfully pass Federal and State criminal background check and State of Pennsylvania Child Abuse background check